Eaton Residences KLCC by Luna

This building has 51 floors, with approximately 20 rooms per floor. 90% of the rooms are rented out to tourists. The rooftop infinity pool is a major drawcard, but the rest of the hotel is completely useless. The sheer number of people makes the pool water incredibly murky, making it difficult to even enter. I was assigned room 1117, and the experience was truly terrible. The service was poor, and the housekeeper took ages to respond to my messages. Sometimes, they wouldn't even answer, and unless I happened to meet them, I couldn't see them. The bathroom had no windows, and the ventilation was poor. A foul odor emanated from the bathroom, and the hot water was inconsistent. From the second day on, my room card wouldn't let me get upstairs, making it extremely inconvenient to get back to my floor. The security guard downstairs said their card had been locked due to unpaid management fees. I strongly advise against staying here. There are other properties starting with Eaton Residences, all in the same building, with the same procedures. There are no people or shops downstairs, so I had to take a taxi or order takeout. It's also not very close to the MRT station.

Also on Eaton, but this hotel's concierge won't contact you proactively; you have to add them on WeChat yourself, which is very troublesome. They just love charging money. They keep asking for extra fees. Even at checkout, they were complaining about us being late. There's a reason for their low rating. Our previous hotel in the same building had a much more attentive concierge. So, avoid them, everyone.

The first time I came to Kuala Lumpur, I chose to stay in this hotel. When we booked the hotel, we asked in advance if we could check in if we had a flight in the early morning. The hotel replied that we could pay 150 for a late check-in, so we went. As a result, when we arrived at the scene, the guards would not let us in and asked us to contact the landlord outside, and then the conversation in the photo happened. 1. The landlord replied that it was too late and we could not check in. 2. I showed him the conversation between us and the customer service, and he told me that it was incorrect 🙂, so what did the customer service do? ? 3. If we must check in, we have to pay 300 Malaysian ringgits before we can enter. (I suspect that he would not change hotels when he saw that we were so late, so he asked for 300 Malaysian ringgits) 4. We agreed to pay, and an Indian boy came out to collect the money from us and took us upstairs. We only stayed for 2 nights, but we had to change rooms once a day. I don’t know why. ——— Let’s talk about the room There is a washing machine, toiletries, and air conditioning 👌 Except for the internet 🛜, it’s like there is no internet at all. The WiFi provided by the landlord is just as bad. I wanted to use the internet on my phone, but it was left with only one bar. When I walked to the room, there was no service 🙂, which made me feel very inconvenient.

There is no 7-11 downstairs. It takes 10 minutes to walk to Pavilion Mall. There is an MRT station nearby. There are many people coming and going. It feels quite messy.