Veone Kuala Lumpur

Veone Kuala Lumpur Reviews

Veone Kuala Lumpur

1018, Jln Sultan Ismail, Bandar Wawasan, Kuala Lumpur, 50250, MalaysiaView hotel details
Veone Kuala Lumpur
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Guest Reviews of Veone Kuala Lumpur

9.5/10
Amazing
41 review
Verified reviews
Location9.6
Amenities9.3
Service9.6
Cleanliness9.4
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All reviews(41)
Positive reviews(40)
Reviews with photos/video(20)
Great location(16)
Awesome rooms(15)
Clean and tidy(13)
Awesome amenities(11)
Awesome stay(9)
Great service(8)
Easy to get around(5)
Negative reviews(1)
Guest User
Deluxe King Room
Stayed in Apr 2026
Solo traveler
1 review
9.5/10
Amazing
Posted on May 4, 2026
Great location, right by the subway. The room was clean and spacious. Our housekeeper was Chinese, so communication was super easy. The room had all the amenities, including a washing machine and a fully-equipped kitchen. The night view from the window was also beautiful.
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Guest User
Deluxe King Room
Stayed in Mar 2026
Couple
10 review
9.5/10
Amazing
Posted on May 5, 2026
Everything was well managed , I don’t have any negative point to share but I think the room u book owner per owner is different however based on my experience totally was convenient meanwhile it is easily accessible to mrt just 3 station far from pavilion which is tourist spots , so overall everything was good
Guest User
Family Room
Stayed in Mar 2026
Family
15 review
10/10
Outstanding
Posted on Apr 23, 2026
An absolutely fantastic stay! The price was reasonable, and the location was super convenient, close to the Petronas Twin Towers, University of Malaya, and Bukit Bintang. The main highlight was the wonderful environment and the incredibly spacious room. The kitchen was fully equipped, and the bed was very comfortable. The housekeeper was also incredibly attentive. Definitely a well-deserved praise!
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Anonymous User
Executive Suite
Stayed in Mar 2026
Couple
16 review
9.0/10
Great
Posted on Apr 22, 2026
Pros: Convenient location, right next to AEON Mall and the LRT station. The apartment building has security, so safety is guaranteed. Cons: The electric blinds were broken and couldn't be closed, which affected my sleep. Customer service isn't 24/7, so issues couldn't be resolved promptly, and responses were slow. Overall, it was an average experience.
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Gongduomaerzhouyu
Executive Suite
Stayed in Mar 2026
Family
6 review
10/10
Outstanding
Posted on Apr 23, 2026
John is very responsible and fast responding. The room is clean and very convenient. My baby likes it very much. And it is near the shopping center and rapid KL
Guest User
Executive Suite
Stayed in Mar 2026
Couple
2 review
9.5/10
Amazing
Posted on Apr 12, 2026
A very comfortable stay! Didn't manage to take photos of the room but most of the needed stuff are provided, apart from foot drying mat. Convenient place where the Quill Mall just beside it and there is a monorail via Level 2.
Response from Property: 感謝您的好評,你真是暖心的客人,這些表揚會讓我們擁有美好的一天。謝謝您。
Guest User
Cozy 2-Bedroom and 1-Living Room Suite
Stayed in Mar 2026
Traveling with friends
15 review
10/10
Outstanding
Posted on Apr 8, 2026
The room was spacious and comfortable, and the cleanliness was also good. I originally booked for one night, thinking I'd switch hotels if it wasn't good. But it turned out great, so I extended for another night. My friend also praised my choice.
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Response from Property: 感謝您的好評,你真是暖心的客人,這些表揚會讓我們擁有美好的一天。謝謝您。
Jessiezhen
Executive Suite
Stayed in Mar 2026
Family
4 review
10/10
Outstanding
Posted on Apr 7, 2026
We are a family of three, traveling from Singapore after a 2-day trip to Kuala Lumpur. Before checking in, I was a little apprehensive because there weren't many reviews, and after all, a hotel is like a home when you're traveling, it needs to be comfortable and convenient. We stayed here for 3 nights and were very satisfied. The room matched the pictures. I'm quite a germaphobe and have high standards for cleanliness, plus I'm afraid of bugs – this place was very clean, no strange smells, no bugs. The washing machine was very convenient. There were kitchen utensils for cooking, but we preferred to go out and try all sorts of delicious food, so we didn't use them. The hotel is located in an apartment building, so safety isn't a concern; there's a front desk and security. You can access the adjacent mall freely from the 2nd floor by swiping your room card. The 6th floor has a gym and a pool, which is very convenient. Before checking in, please add the manager's WeChat for communication – the manager is incredibly kind and helpful, arranging everything for you. Many thanks! We had a wonderful trip 🤗
Original textTranslated by Google
Response from Property: Wow, you're such a welcome guest! You also have a great sense of style. Your visit enhances our work experience, and your compliments make us even happier. Thank you so much!
Guest User
Executive Suite
Stayed in Feb 2026
Family
3 review
9.5/10
Amazing
Posted on Mar 30, 2026
This guesthouse was great! The host is a Chinese-speaking华人 (Chinese expat/descendant), who messaged us on WeChat after we landed and waited for us in the lobby. She quickly went over the house rules, and the handover was done. We could even pay the deposit via Alipay. We hadn't exchanged Malaysian Ringgit at the airport yet, so the host kindly lent us 100 Ringgit at the day's exchange rate – much appreciated! **Room:** Spacious and bright, perfect for families or couples. The sofa in the living room can be used as a small bed, but it slides around a bit, so that might need checking. It has all the amenities you need: Wi-Fi, microwave, fridge, and air conditioning. Toiletries are also provided. A minor disappointment was that my room didn't have a view of the Petronas Twin Towers at night. There's a pool on the sixth floor, but unfortunately, it rained later, so I didn't get to try it out. **Surroundings:** The guesthouse itself is on the eighth floor of a mall. You can take the elevator down to the second floor, exit through the fire door, and explore the mall. If you're not keen on local food, there's KFC and Pizza Hut inside. You can also buy daily necessities. There's a budget-friendly supermarket that doesn't accept Alipay, and another slightly pricier one that does. **Foodies:** There's a 7-Eleven about a five-minute walk away, which is super convenient. There's also a wet market nearby. If you check your location on Dianping, you can find a highly-rated local cendol stall about a ten-minute walk away. It's affordable, tastes good, and won't disappoint! (It's the last picture). **Transportation:** The mall's second floor has direct access to the monorail, which is very convenient and goes straight to KL Sentral.
Original textTranslated by Google
Response from Property: Thank you so much for your 9.5-star review!We're thrilled you enjoyed the cozy apartment and its convenient location near the subway. It was a pleasure hosting you, and we hope to welcome you back anytime!
Guest User
Executive Suite
Stayed in Feb 2026
Traveling with friends
21 review
10/10
Outstanding
Posted on Mar 29, 2026
Location: Not exactly in the heart of the city, but there are supermarkets and local eateries nearby. Facilities: It's a Malaysian hotel-style apartment, so it gets quite busy. Quill City Mall is right downstairs. Ambiance: Spacious and bright with complete facilities, including a microwave and washing machine. The price is great, making it very good value for money for longer stays. Service: Chinese-speaking staff, self-service. Ideal for younger travelers.
Original textTranslated by Google
Response from Property: Thank you so much for your 10-star review!We're thrilled you enjoyed the cozy apartment and its convenient location near the subway. It was a pleasure hosting you, and we hope to welcome you back anytime!
Fuzaodetuzi
Executive Suite
Stayed in Feb 2026
Couple
11 review
9.5/10
Amazing
Posted on Mar 15, 2026
The hotel's location is excellent, within three kilometers of the Petronas Twin Towers, Merdeka Square, and Bukit Bintang shopping malls. The room facilities are relatively new, and I checked in early via WeChat. The space is large, the only minor drawback is that the internet is unstable, and the Wi-Fi is also unreliable. It might not be the hotel's fault, but it's slow compared to domestic internet speeds.
Original textTranslated by Google
Response from Property: Yes, internet speeds in Malaysia are relatively slow, unlike in China. Thank you for your positive review, and we look forward to your next visit.
Paul Ru
Deluxe King Room
Stayed in Jan 2026
Solo traveler
6 review
10/10
Outstanding
Posted on Mar 2, 2026
An impressive new addition to KLs hospitality scene, not an hotel but apartments in a residential block. The rooms are exceptionally clean, spacious and filled with natural light. The beds are very comfortable with crisp clean linen ghat elevates the overall stay. The friendly and attentive manager gives the facility a personal welcoming touch. Highly recommend to fellow travellers seeking modern comfort and cleanliness.
Response from Property: Thank you so much for your 10-star review!We're thrilled you enjoyed the cozy apartment and its convenient location near the subway. It was a pleasure hosting you, and we hope to welcome you back anytime!
Guest User
Executive Suite
Stayed in Jan 2026
Family
42 review
9.2/10
Great
Posted on Feb 23, 2026
1. First off, this is a serviced apartment, not a hotel. It's about 2km from KLCC and Pavilion. Right next door is a mall with an NSK supermarket (they have everything, and durians are snapped up fast by locals!). 2. Trip.com said it just opened, so I expected new facilities. The first room I entered had an indescribable smell. The booking mentioned a sofa bed, but it was just a regular sofa. After giving feedback, they arranged for us to switch rooms the next day. 3. The rooms for the next two days were cleaner and odorless compared to the first one. There's a washing machine (I brought my own laundry pods), which was convenient. 4. Within a 1km radius, there are plenty of local eateries, like Chili Pan Mee and Bak Kut Teh. Behind the Hilton Garden Inn, there's a street with a few excellent durian stalls. 5. This Airbnb-style accommodation seems quite inexperienced. You have to ask about everything: getting the keys, Wi-Fi, trash disposal, returning the key card, and instructions for using various facilities. They really should provide bilingual instructions or a guide. Otherwise, they only tell you if you ask, and even then, responses aren't timely.
Original textTranslated by Google
Response from Property: Thank you for your positive feedback, which will motivate us to continuously improve our services and hotel facilities in order to create a more friendly living environment for all guests. I saw that you also mentioned some of our shortcomings, and I sincerely appreciate your criticism. In fact, we are not inexperienced, as we have been operating hotels and homestays in China for eight years and are a nationwide chain brand with rich experience and widespread praise. In 2025, several of our hotels won national awards. But the Kuala Lumpur store is a new store, and as soon as it opened, the bookings were too full, which caused our service to not keep up and brought you a bad experience. This reminds us to improve our shortcomings as soon as possible, train our staff, and enhance our service. Looking forward to your next visit, I believe you will have a better experience.
Guest User
Executive Suite
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 23, 2026
The room was very comfortable, and the local staff were exceptionally good. The transportation was convenient, with a mall right downstairs. It was also very convenient for daily life, and getting to KLCC, TRX, and Pavilion by taxi was quick. For breakfast, you can try Chili Pan Mee nearby.
Original textTranslated by Google
Response from Property: Thank you so much for your 10-star review!We're thrilled you enjoyed the cozy apartment and its convenient location near the subway. It was a pleasure hosting you, and we hope to welcome you back anytime!
Guest User
Executive Suite
Stayed in Feb 2026
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 25, 2026
Extremely satisfied with this hotel, highly recommend!
Original textTranslated by Google
Response from Property: Thank you so much for your 10-star review!We're thrilled you enjoyed the cozy apartment and its convenient location near the subway. It was a pleasure hosting you, and we hope to welcome you back anytime!