ibis Kuala Lumpur City Centre Reviews

Response from Property: Dear Mudengjun,Thank you very much for sharing your wonderful and detailed feedback following your stay at ibis Kuala Lumpur City Centre.We are delighted that you enjoyed our **prime location in the heart of Kuala Lumpur**, with the Petronas Twin Towers, shopping, dining and entertainment options conveniently within walking distance. We are also pleased that you found your room quiet and well-equipped, and that the twin-bed arrangement worked well for your family.It is especially encouraging to know that our **Chinese-speaking Heartist at the Front Office** was able to assist you with friendly and attentive service. We truly value your recognition of our team and will be happy to share your kind comments with them.We are also pleased that you enjoyed our swimming pool and gym facilities and found the breakfast satisfactory. Your feedback regarding the room size and bed width is duly noted and appreciated.Thank you once again for recommending ibis Kuala Lumpur City Centre for its value and convenient location. We sincerely hope to have the pleasure of welcoming you and your family back on your next visit to Kuala Lumpur.Warm regards,**Muntaz Narayani A. Rajakopal**Guest Experience Manageribis Kuala Lumpur City Centre

Response from Property: Dear Guest,Thank you for your wonderful 10/10 rating and for sharing your experience with us.We are delighted to know that you enjoyed your stay, particularly the cleanliness and comfort of your room, the quality of our beds, and our breakfast selection and convenient breakfast hours. It is wonderful to hear that you had a pleasant overall experience at ibis Kuala Lumpur City Centre.We also appreciate your comment regarding the view from the high-floor room. We understand that being on a higher floor does not necessarily guarantee an unobstructed view, and we regret that the construction activity in front of the hotel affected the view from your room. We appreciate your understanding that views may vary depending on the room location and surrounding developments.Thank you once again for choosing ibis Kuala Lumpur City Centre and for your kind feedback. We look forward to welcoming you back for another comfortable stay in Kuala Lumpur.Warm regards,Muntaz Narayani A. RajakopalGuest Experience Manageribis Kuala Lumpur City Centre

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for your 6/10 rating.We are pleased that you appreciated our convenient location near the Petronas Twin Towers. We understand, however, that the walking distance may have felt longer than expected, and we are sorry that this affected your overall experience.We also sincerely apologize for the inconvenience caused by the elevator waiting time and the noise you experienced. Your comments are important to us, and we will share this feedback with our Engineering and Front Office teams for review and follow-up.We appreciate your feedback as it helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a more comfortable experience on your next visit.Warm regards,Muntaz Narayani A. RajakopalGuest Experience Manageribis Ku

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for rating your stay 8.5/10.We are pleased to know that you found our location convenient, with easy access to the Twin Towers, city attractions, and public transportation, and that you considered our hotel to offer good value for money.We also appreciate your feedback regarding the condition of the towels. We sincerely apologize that they did not meet your expectations. Your comments have been shared with our Housekeeping team for review and follow-up, as we continuously strive to maintain our room amenities to a comfortable and satisfactory standard.Thank you once again for choosing ibis Kuala Lumpur City Centre and for sharing your experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Kuala Lumpur for another enjoyable stay.Warm regards,Muntaz Narayani A. RajakopalGuest Experience Manageribis Kuala Lumpur City Centre

Response from Property: Dear Guest,Thank you very much for your wonderful 10/10 rating and for sharing such positive feedback about your stay with us.We are delighted to know that you enjoyed our central location, clean and comfortable room, good-quality mattress, and strong shower water pressure. It is also lovely to hear that you enjoyed the lively atmosphere at ibis Kuala Lumpur City Centre and the diverse international environment of our hotel.Your kind words are greatly appreciated and will certainly be shared with our team as encouragement. We look forward to welcoming you back to Kuala Lumpur for another pleasant and comfortable stay.Warm regards,**Muntaz Narayani A. Rajakopal**Guest Experience Manager**ibis Kuala Lumpur City Centre**

Response from Property: Dear Lilian,Thank you very much for your wonderful 10/10 rating and for sharing such positive feedback about your stay.We are delighted to know that you enjoyed our convenient location near the Petronas Twin Towers, the variety of dining options nearby, and our rich breakfast selection. It is also wonderful to hear that you had a pleasant check-in experience and appreciated the Chinese-language assistance provided by our Front Office team.Your kind recommendation means a great deal to us, and we will certainly share your compliments with our team. We look forward to welcoming you back to ibis Kuala Lumpur City Centre for another enjoyable stay.Warm regards,Muntaz Narayani A. RajakopalGuest Experience Manageribis Kuala

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for your very good 8/10 rating.We are pleased to know that you enjoyed our convenient location, with easy access to public transportation and nearby attractions. It is also wonderful to hear that you enjoyed our breakfast selection, particularly the variety of fruits and other food options, and found our hotel to offer good value for an affordable stay.We sincerely apologize for the disturbance caused by noise from the corridor. We understand how important a peaceful environment is for a comfortable stay, and we appreciate you bringing this to our attention. Your feedback has been shared with our relevant team for review and follow-up.Thank you for your recommendation, and we hope to have the pleasure of welcoming you back to ibis Kuala Lumpur City Centre for a more restful stay.Warm regards,Muntaz Narayani A. RajakopalGuest Experience Manageribis Kuala Lumpur City Centre

Response from Property: Dear Юрий1963,Thank you very much for your wonderful 9.5/10 rating and for continuing to choose ibis for your stays. We are delighted to know that you consistently find our hotel to offer good value for money.Your continued support means a great deal to us, and we truly appreciate your trust in ibis Kuala Lumpur City Centre. We look forward to welcoming you back again for another comfortable and enjoyable stay.Warm regards,Muntaz Narayani A. RajakopalGuest Experience Manageribis Kuala Lumpur City Centre

Response from Property: Dear Guest,Thank you for your wonderful 10/10 rating and for sharing such detailed feedback. We are delighted to hear that you enjoyed our excellent location, clean surroundings, peaceful atmosphere, and blackout curtains that helped provide a comfortable night’s sleep.We also appreciate your comments about our pool and are pleased that you enjoyed having a massage facility available for added relaxation during your stay.Thank you once again for choosing ibis Kuala Lumpur City Centre. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,Guest Experience Teamibis Kuala Lumpur City Centre

Response from Property: Dear Alice,Thank you for taking the time to share your detailed feedback and for rating us 9/10.We are pleased to know that you found the room space decent and enjoyed our breakfast buffet, including the selection of both Chinese and Western options. We appreciate your feedback regarding the bed size and understand that this may be an important consideration for families travelling with children.Your comments are valuable to us as we continue to improve our guest experience and ensure our room offerings are clearly suited to different types of travellers.We hope to have the pleasure of welcoming you back to ibis Kuala Lumpur City Centre on your next visit to Kuala Lumpur.Warm regards,Muntaz Narayani A. Rajakopal, Guest Experience Manager, ibis Kuala Lumpur City Centre

Response from Property: Dear Teacherbiz,Thank you for taking the time to share such a detailed review of your recent stay at ibis Kuala Lumpur City Centre.We are delighted to know that you appreciated our convenient location, with easy access to Kuala Lumpur's major attractions and within walking distance of the Petronas Twin Towers. It is also wonderful to hear that you enjoyed your dining experiences at SkyView Restaurant and found your room spacious and comfortable.At the same time, we sincerely apologize that several aspects of your stay did not fully meet your expectations. We regret that your special request could not be accommodated and understand your disappointment. We also appreciate your comments regarding the rooftop pool, breakfast variety, cleanliness of the tableware, room amenities, and the condition of the towels. Your observations regarding the busy breakfast periods and housekeeping have been shared with the relevant department heads for review and improvement.Please be assured that we continuously evaluate our services and facilities to enhance the guest experience, and your constructive feedback is invaluable in helping us identify areas where we can do better.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,**Muntaz Narayani A. Rajakopal**Guest Experience Manageribis Kuala Lumpur City Centre