Dorsett Hartamas Kuala Lumpur Reviews

The front desk service was good, but why do I have to pay for parking? I'm staying at your hotel, shouldn't parking be included? The room was quite spacious, but it seems the bathtub leaks. After a bath, the entire bathroom and bath mat were damp.

The staff was amazing. They helped us find our way around the city and booking our bus tour. The only problem is sometimes you can find stains on your sheets. It showed that it was clean BUT it just felt uncomfortable because of the hotel positioning.

This hotel is a frequent choice due to its excellent location and convenience. The pricing is quite favorable, particularly for rooms without windows, which are perfectly adequate for business trips. The rooms are consistently clean and quiet, though the decor appears somewhat dated. The television is rather small, offering a limited selection of channels. While the water pressure is strong, the outdated shower head causes the stream to disperse. Complimentary parking is not provided. The air conditioning functions effectively, maintaining a cool temperature. Overall, it is a clean and tidy establishment, and I intend to return for future business travel.

Disappointing stay The parking was very expensive. Even though there was a small discount for hotel guests, it was still not worth the price. As a guest staying at the hotel, free parking should have been provided. The room was also not properly cleaned — there was noticeable dust. Additionally, there were mosquitoes in the room, which made the stay uncomfortable. Overall, the experience did not meet expectations.

Dorset Hartamas – First Time & Definitely Last Seriously… Dorset Hartamas with THIS quality? This is my first time staying here, and honestly, the experience was worse than expected. The only thing worth praising is the continental breakfast — and that says a lot. 🛎 Service & Attitude: EMBARRASSING When I wanted to extend my stay from Day 1, someone just dropped the key without any explanation. I was standing there with TWO luggages, clearly struggling — ❌ No bellboy assistance ❌ No offer to help ❌ Just stared at me like I was invisible For a hotel, this is shameful hospitality. Staff were unfriendly, uninterested, and poorly trained. 🍽 Room Service: INSANE PRICING, LOW QUALITY Room service food felt like GrabFood standard, if not worse. RM44 for THIS? Paper box, soggy presentation, and taste that doesn’t match the price at all. Completely not worth the money. 🚿 Shower: SEE THE PHOTO The shower situation speaks for itself. Weak water pressure, outdated setup — definitely not hotel-standard comfort. You expect guests to pay premium prices for this? 🍳 Breakfast (The Only Win) Credit where it’s due — breakfast was actually very good. Many choices, tasty, and easy on the stomach. Sadly, this is the ONLY positive thing about the stay. Overall, this hotel is saved by breakfast only. Everything else — service, attitude, room service quality, and basic hospitality — FAILED. For the price paid, this experience is unacceptable. Definitely not recommended, and I won’t be returning.

Shot vocay mmg best..hotel kids friendly & kemudahan & mall pn dekat2 👍🏻👍🏻

super comfortable bed and pillow. had a nice rest. breakfast wasa also good

Good place to relax in hartamas with easily accessible places to eat

NICE HOTEL, ANOTHER HOSPITALITY FROM DORSETT CHAIN HOTELS. WE HAVE ALWAYS PREFERRED TO STAY AT THE DORSETT HOTELS WHENEVER WE TRAVELLED ANYWHERE. NICE ROOM BUT SLIGHTLY SMALLER THAN THE USUAL DORSETT HOTELS. PARKING IS NOT FREE AND SLIGHTLY HIDDEN. WE HAD TO MAKE 3 TURNS AND GET THE HELP OF THE STAFF TO FIND THE PARKING WHICH IS AT PLAZA DAMAS. LOCATION IS GOOD, NEAR PLAZA DAMAS AND HARTAMAS SHOPPING CENTRE. ADVISABLE NOT TO WALK TO EITHER MALL IF YOU ARE ON STILETTOS.

Clean and cheap parking

Strategic location, comfortable room & most important very clean!

Room is superb clean & tidy only service is not satisfied me coz 3 times i call them to info my room is only one bath towel  after 4hrs their staff come to give towel ermm

I arrived at 3:00 PM and had to queue for almost 40 minutes, only to be told that the room was not ready. I left my luggage, and 20 minutes later while I was out having a meal they called to say the room was ready. However, when I returned to the hotel, I had to queue all over again and waited for another 30 minutes. The actual check-in process took another 30 minutes plus. The reception staff seemed inexperienced and didn't know how to handle the situation efficiently. It was a huge waste of my time, and I have no idea why everything took so long. On a positive note, I would like to thank the housekeeping team for decorating the bed as requested in my email sent 3 days prior for my staycation with my husband. The swimming pool is located on the rooftop. However, the Kids Club was a disappointment, it was empty, had no toys, and was completely unappealing. I will not be returning here again.

All is good , price is affordable, room is clean , staff are super friendly, Mrs Fara in front desk was so helpful, we enjoyed the stay.