Soho Suites @ KLCC by Luxury Suites Asia Reviews

Very nice apartment and helpful staff thank you Mr Shamshul for your kind help and assistance

So nice and comfortable heart of KL

Short walking distance to Pavilion and KLCC. Walkway is also covered. Apartment is comfortable for family. Great stay and recommended for those who wants to enjoy food and shopping.

Check in process was smooth, good service by agent

Not recommend...................... .................

Excellent

The toilet is smelly, wifi and television are not working, no utensils (fork and spoon).

easy access to where we had meeting. great price.

Nice to stay. Complete with clean washing machine and dryer machine. Very convenient stay with family.

Nice and agent (adib) very helpful also kind. for sure will repeat again.

I am truly disappointed with my experience at Soho Suites. I had booked well in advance in September for a stay on the 20th of October. However, upon arrival, I was met with an unpleasant surprise of an announcement stating that the apartment's water service would be completely shut off for the next 5 days. Instead of offering a solution, I was left stranded with no assistance. I provided photographic evidence of the said announcement, yet the management at Soho Suites appeared indifferent. Their response was sluggish and unhelpful. On top of that, there was an unexpected additional charge of RM 490 that was nowhere mentioned in the terms and conditions during my booking. This is misleading and utterly unprofessional. To add insult to injury, I only received a response from them 3 days after I checked out. This delay in communication just further emphasizes their lack of concern for their guests. What I find most unacceptable is that when I requested a refund for the last day considering the circumstances, my request was declined for reasons that make little sense. I felt mistreated and as if I were the victim in this situation. Such poor service. For anyone considering a stay at Soho Suites, I would urge you to think twice. Don't let yourself experience the disappointment I went through.

best service

This was my first time staying at this hotel. The room facilities were old, the small bedroom was rather small, it wasn't cleaned, there were no slippers, the soundproofing was so-so, and the bathroom and shower room were small. This time I stayed on the 37th floor, a high floor, and I could see the Twin Towers from the living room. The washing machine and separate dryer were okay.

The facilities are old, the location is OK, and there is an additional charge for booking through Ctrip