Four Points by Sheraton Kuala Lumpur, Chinatown

The hotel is right next to Petaling Street, just a few minutes' walk away. There's an abundance of great food nearby, and it's only a 10-minute taxi ride to the city center. The Ho Kow Hainam Kopitiam across the street is definitely worth queuing for. The hotel also has a pool and a gym.

First off, I'm from Chengdu, so I'm writing this review from a Chinese perspective, hoping it helps fellow Chinese travelers coming here later. Our room was on the 10th floor. In terms of hygiene, the sheets and duvet covers were clean, and we didn't see any residue like hair in the bathroom. For soundproofing, aside from a slight sound leakage through the door cracks, the room itself and the windows were very well-insulated. At night, you could barely hear the rumbling sounds of cars outside. As for transportation, it's convenient for getting around, with a subway station just a few minutes' walk away. Grab taxis are also readily available. For dining, you absolutely don't need to book breakfast; there are plenty of food options downstairs, and many convenience stores and bars nearby, so there's a lot to do. The front desk offers Chinese-speaking service, and you can also communicate with 'plastic English.' Just tell them you don't want a connecting room. If 10 is the highest recommendation score, I'd give it a 7-8.

I visited Kuala Lumpur twice, in June and July, and both times I stayed at a Four Points by Sheraton. Last time it was the Four Points by Sheraton Kuala Lumpur, City Centre, and this time it was the Four Points by Sheraton Kuala Lumpur, Chinatown. This Chinatown location has been open a bit longer, so I was worried it might feel old, but surprisingly, the hotel is well-maintained and still looks quite new. I actually prefer the Chinatown location because it feels more authentic and down-to-earth. The front desk is on the 7th floor, and I have to mention that the complimentary drinks they offered daily were delicious and seemed to change each day. It's a shame I only managed to try them on 3 out of my 7-day stay; I really should have gone every day, like collecting the seven Dragon Balls! However, both Sheraton hotels had the same issue: the bedding was dirty. Last time at the City Centre location, I saw footprints on the bedsheet, and this time at the Chinatown Sheraton, I found dark stains on two pillowcases. The Chinese-speaking front desk staff member was very nice and quickly helped me replace the pillows. Later, I thought maybe both Sheraton hotels use the same laundry service, which could explain the recurring issue. Now, regarding the service: First, Chinese-speaking staff at the front desk are not always available, and I couldn't figure out their schedule; it seemed quite random, so it was a matter of luck. Also, the small hand towels in the bathroom were only provided proactively on the first day. For the following few days, they were missing. I reported it to the front desk, and they brought some, but then they were gone again for the subsequent days. Slippers were also never replaced, the bath mat outside the shower was never changed, and one day, even the tissues on the vanity ran out and weren't refilled. So, the hotel really needs to work hard and improve its service.

The hotel's location is excellent, right next to Petaling Street and Kwai Chai Hong. It's directly opposite the popular 'Ho Kow Hainan Kopitiam' and surrounded by numerous Chinese restaurants. It's just over 2km from KL Sentral, making it convenient to catch the airport express train to Kuala Lumpur International Airport in half an hour, or the KTM train to Penang (Butterworth) in about four hours. The Petronas Twin Towers are roughly three kilometers away. The hotel facilities are quite new. The front desk is on the seventh floor, and the staff are very friendly, with some even speaking Chinese. Breakfast is served on the eighth floor and offers a good variety. There's also a bar on the seventh floor with an amazing terrace view, which also serves decent full meals. This is a hotel with incredibly high value for money.