Indie Hotel Kuala Lumpur Reviews

Response from Property: Dear Guest,Thank you very much for your detailed and thoughtful review of Indie Hotel Kuala Lumpur.We are delighted to hear that you enjoyed our location in Bukit Ceylon, offering a peaceful retreat while still being conveniently close to key attractions such as KL Tower, Bukit Bintang MRT, and Jalan Alor. It is also wonderful to know that you appreciated the accessibility to nearby amenities, including the mini mart located within the vicinity.We are especially pleased that you found the room clean, cozy, and comfortable, and that the bedding, shower, air-conditioning, and WiFi all met your expectations. Your kind words about the comfort of our beds are truly encouraging for our team.Your feedback means a lot to us, and we are glad that your overall stay was a pleasant and relaxing experience. We look forward to welcoming you back again for another enjoyable stay in the future.Best regards,Hotel ManagementIndie Hotel Kuala Lumpur

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Indie Hotel Kuala Lumpur.We are truly sorry to hear about the inconveniences you experienced during your visit, particularly during check-in and with the in-room facilities. Our standard check-in time is 3:00pm to ensure all rooms are properly cleaned, inspected, and fully prepared for incoming guests. Early check-in is subject to availability and, during high occupancy periods, may involve additional charges to prioritize operational planning and room readiness. However, we regret if this was not clearly communicated or felt inconvenient.We also sincerely apologize for the issues you encountered with the telephone, kettle, and refrigerator. This is not the standard we aim to provide. Your comments have been shared with our maintenance and housekeeping teams for immediate inspection and corrective action.Regarding your comments on the surroundings, we understand that different guests have different expectations, and we appreciate your honest perspective.On a positive note, we are glad to hear that you found the bed comfortable during your stay.We truly value your feedback as it helps us improve our services, and we regret that your overall experience did not meet expectations. We hope to have the opportunity to serve you better in the future with a more seamless and comfortable stay.Best regards,Hotel ManagementIndie Hotel Kuala Lumpur

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for choosing Indie Hotel Kuala Lumpur.We are pleased to know that you found our location convenient and enjoyed the surrounding area with its nearby cafes, pubs, and easy access to Bukit Bintang.However, we sincerely apologize for the condition of the room and the cleanliness issues you experienced. This is certainly not the standard we aim to provide, and we take your comments seriously. We will share this feedback with our housekeeping and maintenance teams for immediate attention and improvement.We truly appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you again for a better experience in the future.Best regards,Hotel ManagementIndie Hotel Kuala Lumpur

Response from Property: Terima kasih atas ulasan yang diberikan dan kerana memilih Indie Hotel Kuala Lumpur. Kami amat gembira mengetahui bahawa anda menikmati lokasi hotel yang strategik berhampiran Bukit Bintang serta layanan mesra dan bantuan daripada pasukan kami.Kami juga berbesar hati kerana anda menyukai kebersihan bilik serta konsep ringkas tetapi estetik yang kami tampilkan. Maklum balas anda amat bermakna dan menjadi motivasi untuk kami terus memberikan pengalaman penginapan yang terbaik.Kami berharap dapat mengalu-alukan kedatangan anda semula pada masa akan datang untuk satu lagi pengalaman staycation yang menyeronokkan di Kuala Lumpur.Terima kasih sekali lagi dan jumpa lagi!Pihak Pengurusan Indie Hotel Kuala Lumpur

Response from Property: Thank you very much for your wonderful feedback and for choosing Indie Hotel Kuala Lumpur.We are delighted to hear that you enjoyed your stay with us. Your kind words and your intention to return mean a lot to our entire team and serve as great encouragement for us to continue providing the best experience to our guests.We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future.Thank you once again.Best regards,Hotel ManagementIndie Hotel Kuala Lumpur

Response from Property: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you had a convenient and comfortable stay with us. We truly appreciate your kind words about our front desk and housekeeping staff.We look forward to welcoming you back to Indie Hotel Kuala Lumpur on your next visit! 😊

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We’re glad to hear that you found our location convenient, within walking distance to Jalan Alor and Bukit Bintang.We sincerely apologize for the issues you experienced in the room, including the odors. Please be informed that all our rooms are strictly non-smoking, and it seems the smell may have come from a neighboring room. Your comments regarding the absence of an exhaust fan in the bathroom have also been noted, and we will review this with our maintenance team.We appreciate your understanding regarding the value of your stay and hope to have the opportunity to welcome you again for a more comfortable experience.Warm regards,

Response from Property: Dear Guest,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed a relaxing stay with us and found our environment clean, comfortable, and welcoming.It’s especially rewarding to know that our team made a positive impression with their friendly and helpful service. We’re also glad you appreciated our convenient location, with many attractive areas within walking distance, making it easy to explore the best of Kuala Lumpur.We appreciate your comment regarding the fridge and will have our team look into this to ensure everything is in proper working condition.Thank you once again for your kind review, and we look forward to welcoming you back for another pleasant stay.Warm regards,

Response from Property: Dear Guest,Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our clean and pleasant environment, convenient transportation, and complete facilities.It’s especially rewarding to know that our team provided excellent service during your stay. We’re also glad you appreciated our location, with many nearby food options, shopping malls like TRX and Pavilion, and the night market within walking distance.We truly appreciate your kind words and look forward to welcoming you again for another enjoyable stay.Warm regards,

Response from Property: Dear Guest,Thank you for your kind review. Your comment on the sticky floor has been noted and shared with our maintenance team for immediate attention.We look forward to making your next visit even better. 😊”