Bitz Bintang Hotel Kuala Lumpur

T The room was unsanitary: the mattress was dirty, the floor had not been swept, and there were cockroaches.

The hotel is extremely old and poorly maintained. Water from the toilet leaked into the bedroom area, and I had to use the carpet repeatedly to soak it up after every shower. There was also water leaking from the ceiling. Although there was a TV in the room, none of the channels displayed properly.

Located at the heart of Bukit Bintang area. The hotel lobby was spacious.

Ok area

The service is bad, upon arrival at the hotel, we need to wait for 15 mins and there was no light at the reception/lobby. The hotel staff did not provide us any access card when going to our room, so we leave our things and go out to eat. They provided the access card only after we return to the hotel. The room is not clean and there are some insects which I got some rashes. The bathroom has bad smell and has mosquitoes. The hotel should improve their cleanliness and the staff ahould know how to communicate with the customers properly. Upon arriving at the hotel,I observed that there are some customers waiting to check-in but the staff don’t communicate with the customers (the staff should inform us or make us comfortable, but they don’t care)

Over all everything okay with there hospitality in Bitz bintang hotel, KualaLumpur Malaysia 🇲🇾.