Ibis Styles properties in Kuala Lumpur

I accidentally booked an extra room, and when I tried to cancel it that evening, the hotel wouldn't process the refund. The front desk staff found my booking and said that everyone authorized to handle cancellations for the night had already left, so I had no choice but to forfeit the cost of one room. The twin room was quite small. I had originally planned for four of us to sleep separately in three rooms, but to my surprise, each room was located very far from the others, making it inconvenient to retrieve clothes and other items. All the rooms were on the first floor. The two rooms my family and I booked were ridiculously far apart, requiring us to walk through numerous corridors, each with a key-card accessible door. It felt like a prison, and walking back and forth felt like visiting someone in jail. The most ridiculous issues were the soundproofing and the drinking water. For the price, I expected bottled mineral water, like you'd get in a four-star hotel or better. Instead, they provided a water filter kettle, requiring me to fill it with tap water, filter it, and then drink it. Otherwise, I had to go to a public area to get filtered water, which was extremely inconvenient. I can appreciate their eco-friendly approach, but I don't support paying this price for such an experience. The bathroom and toilet were even stranger. The shower didn't have a door, so after showering, the entire bathroom floor was wet. Did they expect me to sit on the toilet barefoot, covered in water? The bathroom had that cheap, integrated, plastic-y feel, typical of budget Japanese-style units. At night, the room had absolutely no soundproofing. Someone in the next room was watching TV in the middle of the night, and I ended up listening to the entire plot with them. Not to mention the sounds of people passing by in the corridor, opening and closing doors, and talking – every sound was perfectly audible. It's very close to the airport, so there were many planes taking off at night, making it despairingly noisy. You absolutely need to bring earplugs, otherwise, it's impossible to sleep. They do have a convenient airport shuttle, but it operates on a fixed schedule, and you need to be there three hours beforehand because security and immigration in Malaysia are incredibly slow. Unless you have a tight flight schedule, I absolutely do not recommend this hotel.

-Basement parking is available (RM10 per entry), payment at the reception. -Check-in and check-out were smooth. -Breakfast was pretty basic and mundane. The hot water and coffee machine( 2 in 1 machine) might need checking, the drink had an unpleasant smell(smell like cockroah) OR possibly due to internal steel components beginning to rust. Please check. -Room was okay. Requested honeymoon decoration but didn’t receive any feedback or setup. -The area outside the hotel felt a bit shady. -Just my two cents, the blue lighting at the lift doors doesn’t really match a high-end hotel vibe. -Honestly, a bit surprised by the overall quality for an Ibis Styles. -Overall stay was okay, but nothing really stood out. No “wow” factor.

Is so good Dear friends, this hotel was very beautiful and clean, and the staff were very respectful and helpful. One of the hotel staff helped me a lot when I arrived and did not have cash with me. He allowed me to rest and sleep until I could go out later to get the money. Very professional service and kind people. I highly recommend this hotel.

The bad: on the 2nd day of our 3 day stay, i went to eat breakfast at 8:20am. There was not much food left. I thought they will replenish. They didn't. The staff told me some 200 over had their breakfast and they finished the food. But I've paid for my breakfast during the booking. Trip.com should seek a refund from the hotel The good: the staff at the restaurant. She's very friendly and attentive. The chef at the egg station. He was kind and friendly to me. I've uploaded their pictures. This hotel is very near to the MRT station. Don't follow Google to guide you to the hotel. When u step out of the mrt, the hotel is right in front of your. U don't need to make a big turn like the Google directed. Google is wrong!! The breakfast for the 3 days are repetitive. So not worth. The fried rice is surprisingly good.