Pullman Hotels in Kuala Lumpur

Stayed here for my birthday trip. My husband requested a small decoration or a cake since it was my birthday, but the request was turned down — which is fine. We dropped them a text prior to booking to ask if there was any motorcycle parking, as we travelled by bike. They do have motorcycle parking, but unlike cars, which can be parked right outside the hotel, motorcycles must be parked in the basement — strictly at your own discretion, as the hotel does not bear any responsibility for damages or loss. We don’t recall seeing any CCTV there. Mind you, my husband’s motorcycle accessories are expensive. Thank God, nothing was missing or damaged. Check-in: Not trying to be petty, but I’ve never been to a hotel where they don’t hand items directly to you. It’s basic service etiquette, you know? My passport wasn’t returned to me by hand — it was placed on the table. Room: We booked the Prestige Room and requested a smoking room, but didn’t get one — again, that’s fine. However, the air-conditioning wasn’t working properly. It was so humid that we ended up perspiring in our sleep every night, even though we set the temperature to the lowest. The walkway outside our room was actually cooler than the room itself. For sure we love the location because Pavillion is right opposite. Other than that, there’s room for improvement as comfort plays a huge part especially when travellers just had a long ride/drive to your place.