Sunway Hotels properties in Kuala Lumpur

1st time booking at Sunway Pyramid Hotel. Great to stay here. The gym at the Sunway Resort at the Sunset Terrace was good and love it. It is super long weekend in Malaysia and couple with School Holidays for Singapore and Malaysia too. I believe Hotel should have open up additional breakfast kiosk at the ballroom to cater for the overwhelmed occupancy rate. 31st May 2026, we were surprised to waited in the long queue to get into Sunset Terrace for our breakfast. Staffs are really done their best to make sure everything is in order but food replenishment are slow. Should have improved in the area.

The room was decent, and the location is great, with a mall right downstairs which was super convenient. However, the facilities are a bit limited and felt a bit old. While it was clean and tidy, some of the amenities were dated. Otherwise, it was pretty good, especially for a business trip. The front desk even sent me to a tea shop, and I thought the items were pretty good.

We arrived early and requested for early check in, the staff is very nice and explained only the twin bed room available. We managed to check in at 1pm. Staffs are friendly, convenient to the shopping centre, restaurant and coffee house around. All facilities are well served.

Traveling with my child this time, I did a lot of research and finally chose Sunway Resort Hotel Kuala Lumpur. After experiencing it, I truly feel I made the right choice and wholeheartedly recommend it to all parents out there. This hotel is hailed by many as Malaysia's 'Atlantis' and is an excellent option for family trips. The hotel has a private walkway that directly connects to Sunway Pyramid Mall, making dining, drinking, and shopping incredibly convenient. The room experience was also fantastic. The room we stayed in, with our family of three, was spacious enough for everyone to move around comfortably without feeling cramped. The bedding was incredibly comfortable; after a day of playing hard outside, our child would just flop into bed and sleep soundly, ensuring plenty of rest. The hotel features a dedicated children's pool on the fifth floor, with an appropriate depth and fun facilities. All the staff were very warm and polite!

The room was clean and comfortable, and the location is excellent with direct access to Sunway Putra Mall. However, breakfast for my children was not included and required additional payment. The swimming pool could also be better maintained. The biggest issue was the bathroom drainage. Water did not flow properly to the drain, leaving the floor constantly wet and slippery. Unfortunately, my son slipped and fell because of this. Parking was another disappointment. Guests are charged RM13 per day, which cost us RM39 for a 3-day stay. Complimentary parking for long-stay guests would be appreciated. Overall, a pleasant stay with a great location, but improvements are needed in bathroom safety, parking policy, and family-friendly breakfast options.