Sheraton Kuching Hotel

Sheraton Kuching Hotel Reviews

Sheraton Kuching Hotel

2, Jln Padungan, Kuching, Sarawak, 93100, MalaysiaView hotel details
Sheraton Kuching Hotel
Sheraton Kuching HotelSheraton Kuching HotelSheraton Kuching Hotel
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Guest Reviews of Sheraton Kuching Hotel

9.3/10
Great
585 review
Verified reviews
Location9.5
Amenities9.2
Service9.1
Cleanliness9.3
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All reviews(585)
Positive reviews(573)
Reviews with photos/video(161)
Delicious breakfast(40)
Clean pool(37)
Great swimming pool(37)
Located downtown(27)
Has an infinity pool(10)
Good views(9)
Parking difficult(8)
Luxurious(5)
Negative reviews(12)
Aiwan1502
Superior Guest Room - 1 King With City View
Stayed in Dec 2025
Business traveler
10 review
10/10
Outstanding
Posted on Jan 18, 2026
Always a good time at Sheraton. This time I had the time to use the gym, tho small it has enough threadmills. Swimming pool is lovely in the evening too.
Response from Property: Dear Aiwan1502Thank you for taking the time to share your feedback with us. We are delighted to know that you had a good stay and enjoyed the facilities, including the gym and swimming pool. Your kind comments are truly appreciated and encourage our team to continue providing a pleasant experience for our guests.We hope to have the opportunity to welcome you again for another enjoyable visit.Yours sincerelySheraton Kuching
TheBug
Superior Guest Room - 1 King With City View
Stayed in Dec 2025
Couple
14 review
10/10
Outstanding
Posted on Jan 13, 2026
We got the room with the bathtub this time. Since it was rainy outside, we got to soak ๐Ÿ› even both a bubble bath ball to use. ๐Ÿคฃ Time well spent.
Response from Property: Dear TheBugThank you for sharing your experience with us. We are delighted to know that you enjoyed a relaxing stay. It is wonderful to hear that the comfort and ambience contributed to a pleasant and enjoyable experience.Your kind feedback is truly appreciated and encourages our team to continue creating comfortable moments for our guests.Yours sincerelySheraton Kuching
Guest User
Superior Twin Room With City View
Stayed in Dec 2025
Family
9 review
10/10
Outstanding
Posted on Jan 5, 2026
Hotel is near to Kuching waterfront and many tourist attractions around the Sarawak river. The infinity Swimming pool will be the highlight of this hotel overseeing the Sarawak river It is also the newest hotel in the area, so facilities wise is quite well maintained
Response from Property: Dear Valued GuestThank you for taking the time to share your feedback. We are glad to know that you enjoyed our convenient location near the Kuching Waterfront and surrounding attractions, as well as the view from our rooftop pool. We are also pleased to know that our facilities met your expectations.Your feedback is truly appreciated and valuable to our team. We hope to welcome you back for another pleasant stay.Yours sincerelySheraton Kuching
Guest User
Superior Twin Room With City View
Stayed in Nov 2025
Family
1 review
9.0/10
Great
Posted on Dec 28, 2025
very nice hotel and very clean with good service! Many facilities there and the pool view is very beautiful. Very luxury hotel New hotel and we hope it can keep the quality all times.
Response from Property: Dear Valued GuestThank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that you found our hotel very clean, well-maintained, and enjoyed the good service provided by our team.It is especially pleasing to know that you appreciated the range of facilities available and the beautiful view from our pool. Your kind words describing the hotel as luxurious and new mean a great deal to us.We sincerely appreciate your encouragement and your hope that we continue to maintain our quality standards. Please be assured that we remain committed to delivering consistent service excellence for all our guests.We look forward to welcoming you back to Sheraton Kuching Hotel for another exceptional stay.Yours sincerelySheraton Kuching Hotel
Anonymous User
Premier King, Larger Guest Room, 1 King, City View
Stayed in Nov 2025
Family
10 review
9.5/10
Amazing
Posted on Dec 14, 2025
The facilities are excellent as it's a newly built hotel. I was especially satisfied with the king-sized bed; it was spacious enough for a family of three. We added an extra bed for our child, but it probably wasn't even necessary. My only minor regret is that the large guest room I stayed in didn't have a bathtub. The pool view is superb, and with a roof overhead, you can use it regardless of the time or weather, which is great. The water is a bit cold, though. The indoor showers at the pool were incredibly convenient. You can even get towels from the gym, so you can shower there before heading back to your room. My only slight disappointment is that some staff members didn't quite deliver the 5-star service expected of a hotel like this. Despite that, if you're ever in Kuching, I highly recommend staying here.
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Response from Property: Dear Valued Guest,Thank you for sharing such a detailed review of your recent stay at Sheraton Kuching Hotel. We are delighted to know that you enjoyed our excellent facilities, spacious guest room, and the comfort of our king-sized bed. Itโ€™s wonderful to hear that the pool view and convenient amenities, such as indoor showers and towel service, added to your experience.We appreciate your feedback regarding the absence of a bathtub and the pool water temperature, as well as your comments about service consistency. Please rest assured that your observations have been shared with our team to help us improve and deliver the 5-star experience our guests expect.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in Kuching.Yours sincerely,Sheraton Kuching Hotel
Guest User
Superior Guest Room - 1 King With City View
Stayed in Dec 2025
Business traveler
37 review
10/10
Outstanding
Posted on Jan 23, 2026
Overall is satisfying, the location, the staff is good and friendly
Response from Property: Dear Valued GuestThank you for taking the time to share your feedback with us.We are pleased to know that you found your overall stay satisfying and that our location, along with the friendliness and service of our staff, contributed positively to your experience. Feedback like yours is always encouraging and motivates our team to continue delivering a high standard of service to our guests.We truly appreciate your support and look forward to welcoming you back to Sheraton Kuching Hotel again.Yours sincerelySheraton Kuching
Tofucanfly
Superior Twin Room With City View
Stayed in Dec 2025
Couple
17 review
10/10
Outstanding
Posted on Jan 19, 2026
Hotel located at the center of the city, staff are very accommodating.
Response from Property: Dear TofucanflyThank you for your kind feedback. We are pleased to know that you enjoyed our central city location and found our associates to be very accommodating. Your comments are greatly appreciated and motivate us to continue delivering a pleasant guest experience.We look forward to welcoming you again.Yours sincerelySheraton Kuching
Yi888888
Superior Twin Room With City View
Stayed in Nov 2025
Couple
3 review
10/10
Outstanding
Posted on Dec 11, 2025
The room was great, so comfortable! The environment was good, and the hygiene and service deserve a huge thumbs-up! ๐Ÿ‘๐Ÿป
Original textTranslated by Google
Response from Property: Dear Yi888888Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and that the room, cleanliness, and service made your experience a comfortable one. Your feedback means a great deal to us, as it encourages our team to continue delivering the best possible guest experience.We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future.Yours sincerelySheraton Kuching Hotel
penny123
Superior Twin Room With City View
Stayed in Nov 2025
Family
10 review
7.2/10
Posted on Dec 28, 2025
Seriously doubt if the towels in this 5-star chain hotel have been cleaned at all.
Original textTranslated by Google
Response from Property: Dear penny123Thank you for taking the time to share your feedback with us. We sincerely apologise for the condition of the towels you encountered during your stay. This is certainly not reflective of the high standards we strive to maintain, and we understand how this could have impacted your experience.Please be assured that we have shared your feedback with our housekeeping team to review our laundry and quality-check procedures to ensure that such issues are addressed. Your comments are invaluable in helping us improve and maintain the quality and comfort expected by our guests.We hope this did not overly affect your overall stay, and we would be delighted to welcome you back in the future for a more seamless and comfortable experience.Yours sincerelySheraton Kuching Hotel
travelingcat
Superior Guest Room - 1 King With City View
Stayed in Oct 2025
Couple
5 review
9.0/10
Great
Posted on Jan 31, 2026
New hotel great location, at the center of the city. Service was average. Daily room cleaning completed rather late average after 3pm on the 4 days we stayed. It seems like the case that the hotel is short of stuff. Nespresso machines were available in the room which we enjoyed a lot! Overall a great stay.
Response from Property: Dear TravelingcatThank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location, and we truly value all your feedback as they help us better understand our guestsโ€™ experiences. Please be assured that your feedback has been noted and shared with the relevant management teams for review as part of our ongoing efforts to maintain and improve the overall guest experience.We look forward to welcoming you back again in the future.Yours sincerelySheraton Kuching
Anonymous User
Superior Guest Room - 1 King With City View
Stayed in Oct 2025
Business traveler
14 review
10/10
Outstanding
Posted on Dec 1, 2025
Not too bad but parking need to pay @.@ very not reasonable since we stay in the room but need to pay parking
Response from Property: Dear Valued GuestThank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the parking charges. Your input is important to us, and we appreciate you choosing to stay at Sheraton Kuching Hotel. We are glad to know that the rest of your experience was positive, and we look forward to the opportunity to welcome you back for an even better stay.Yours sincerelySheraton Kuching Hotel
Dex Lo
Superior Guest Room - 1 King With City View
Stayed in Oct 2025
Solo traveler
5 review
9.0/10
Great
Posted on Nov 24, 2025
Everything is fine at this hotel except lift bell is too loud when it reach the floor desire. Complimentary coffee at lobby bar is good quality.
Response from Property: Dear Dex LohThank you for sharing your feedback with us. We are glad to know that you enjoyed the quality of our complimentary coffee at the lobby bar. We also appreciate your feedback regarding the lift bell and will take it into consideration as we continually strive to enhance our guestsโ€™ experience.We look forward to welcoming you back in the future.Yours sincerelySheraton Kuching Hotel
ASMA AZYYATI
Superior Twin Room With City View
Stayed in Oct 2025
Family
10 review
9.0/10
Great
Posted on Nov 23, 2025
Food was amazing. Service pun okay. Not bad. Thank you Sheraton Hotel for the great hospitality. Keep it up.
Response from Property: Dear ASMA AZYYATIThank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the food that our service met your expectations. Your feedback truly helps motivate our team to continue delivering warm and attentive hospitality to all our guests.We look forward to welcoming you back for another enjoyable stay.Yours sincerelySheraton Kuching Hotel
Guest User
Superior Twin Room With City View
Stayed in Oct 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Dec 27, 2025
The hotel is quite new, and all the facilities are great. The staff are very friendly and the breakfast is plentiful. It's really close to the Kuching landmark, and you can see beautiful scenery walking along the river.
Original textTranslated by Google
Response from Property: Dear Valued GuestThank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our facilities, friendly service, and the variety of breakfast options. It is also wonderful to know that you appreciated our convenient location and the scenic surroundings along the river.Your kind comments mean a great deal to our team and motivate us to continue providing memorable experiences for all our guests. We look forward to welcoming you back again in the future.Yours sincerelySheraton Kuching Hotel
BCBT
Superior Guest Room - 1 King With City View
Stayed in Oct 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Dec 10, 2025
Had a wonderful stay at Sheraton Hotel Kuching. The room was clean, spacious, and very comfortable, with a great view of the city. The staff were warm, attentive, and always ready to help, which made the experience even better. The location is convenient, close to eateries and attractions, and the breakfast selection was excellent. Overall, a smooth and enjoyable stay โ€” highly recommended!
Response from Property: Dear BCBTThank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had an enjoyable stay and that the cleanliness, comfort, and city views from your room added to your experience.It is also great to know that our teamโ€™s warm and attentive service made a positive impression. Providing helpful and welcoming hospitality is always our priority, and your kind words mean a lot to us.We are pleased that you found our location convenient and that you enjoyed the breakfast selection as well. Your recommendation is truly appreciated, and we look forward to welcoming you back for another smooth and pleasant stay in the future.Yours sincerelySheraton Kuching Hotel