1 Chome-14-19 Kasuga, Nishi Ward, Kumamoto City, Kumamoto Prefecture, 860-0047, JapanView hotel details
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Guest Reviews of Hotel Route-Inn Kumamoto Ekimae
8.8/10
Very good
317 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.5
Service8.9
Cleanliness8.9
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All reviews(317)
Positive reviews(305)
Reviews with photos/video(88)
Delicious breakfast(91)
Relaxing hot springs(72)
Convenient location(61)
Easy to get around(42)
Great value for money(30)
Friendly front desk staff(12)
Close to train station(11)
Perfect for business trips(8)
Negative reviews(12)
Guest User
Comfort Semi Double East Wing Bath-Non Smoking
Stayed in Apr 2026
Solo traveler
7 reviews
8.0/10
Very good
Posted on May 4, 2026
Breakfast was okay, there was a good variety but nothing I really liked. We got upgraded to a spacious double room with a balcony, which was great, just a shame the bed was a bit small, otherwise it would have been perfect.
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wzh9844
Semi Double Room Non Smoking(Central Air Conditioning)
Stayed in Jan 2026
Couple
95 reviews
8.5/10
Very good
Posted on Feb 19, 2026
The hotel is really close to Kumamoto Station, only about a 5-minute walk. Breakfast is included, and the menu changes daily, which is a nice touch. The public bath isn't huge, but overall, it offers great value for money.
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Guest User
Single Room Non Smoking(Central Air Conditioning)
Stayed in Apr 2026
Solo traveler
3 reviews
8.0/10
Very good
Posted on Jul 28, 2026
Close to the station, but the entrance is really hidden and hard to find... I walked back and forth for a while and even asked a parking attendant before I finally found it. Couldn't it be more obvious?
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Guest User
Single Room Non Smoking(Central Air Conditioning)
Stayed in Mar 2026
Solo traveler
5 reviews
10/10
Outstanding
Posted on May 5, 2026
The onsen was a great extra compared to other budget hotels and I discovered it is part of a chain which I will become a member of. I received wonderful service from the lady there. Breakfast was included with no complaints as there was western and Japanese style cuisine available
Chia lih Ching
Twin Room Non Smoking(Central Air Conditioning)
Stayed in Oct 2025
Traveling with friends
6 reviews
10/10
Outstanding
Posted on Nov 27, 2025
Convenient just toilet rather small , walking distance to jr station with shopping mall and
Anonymous User
Single Room Non Smoking(Central Air Conditioning)
Stayed in Mar 2025
Solo traveler
9 reviews
10/10
Outstanding
Posted on Apr 22, 2025
Less than 5mins from the Kumamoto station (but note that the station is not close to the city centre). Room is clean, breakfast is free and good taste, the public bath is not large but still very relaxing.
SATOKEN
Comfort Twin Room East Wing - Non-Smoking
Stayed in Feb 2025
Business traveler
53 reviews
6.5/10
Posted on Mar 8, 2025
No convenience store near hotel. JR station is really closed, but convenience store is 23:00 close. Toilet is not perfectly clean, cause some Stains are sticked… I will not stay again here.
Touravelholic
Single Room Non Smoking(Central Air Conditioning)
Stayed in Dec 2024
Business traveler
185 reviews
10/10
Outstanding
Posted on Jan 26, 2025
Car parking is not free,need to pay 500yen.3minutes walk to train station,near convenient stores and restaurants
6/7
Guest User
Twin Room Non Smoking(Central Air Conditioning)
Stayed in Apr 2025
Traveling with friends
10 reviews
9.0/10
Great
Posted on May 18, 2025
The tea cup in the room was not clean, i wish the hotel payed more attention to that. The hotel itself is very close to the station and the breakfasts are good, I've been there twice and each time the food was a little different. The staff at reception desk is very helpful
Guest User
Deluxe Twin Room-Non-Smoking-East Building
Stayed in Oct 2024
Family
1 reviews
10/10
Outstanding
Posted on Nov 11, 2024
This hotel located near the river, good for a nice morning walk, a gift was provided for the little one, sweet service!
King Jai
Twin Room Non Smoking(Central Air Conditioning)
Stayed in Nov 2025
Traveling with friends
33 reviews
10/10
Outstanding
Posted on Mar 7, 2026
Very good services and nice environment.
Guest User
Single Room Non Smoking(Central Air Conditioning)
Stayed in Mar 2025
Business traveler
11 reviews
9.0/10
Great
Posted on Apr 21, 2025
All things is very good as well as breakfast was tasty too but a little looks like old
Traveller C
Twin Room Non Smoking(Central Air Conditioning)
Stayed in Nov 2024
Traveling with friends
14 reviews
8.0/10
Very good
Posted on Jan 12, 2025
I stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
Guest User
Single Room Non Smoking(Central Air Conditioning)
Stayed in Mar 2025
Traveling with friends
9 reviews
6.5/10
Posted on Apr 10, 2025
Clean and good breakfast. Not to far to JR Kumamoto station.
Guest User
Comfort Twin Room East Wing - Non-Smoking
Stayed in Sep 2024
Family
4 reviews
8.0/10
Very good
Posted on Oct 21, 2024
The overall stay was good with the only complaint being the third bed which was a sofa bed and not comfortable..