Guest User
December 23, 2025
I'd definitely stay here again just for their breakfast buffet. Everything was delicious! The location is fantastic too, just one intersection away from Kumamoto Sakuramachi and very close. It's also super close to Kumamoto Castle; I walked there. The walking path around Kumamoto Castle is really peaceful, which I loved. This was my first hotel in Japan, and the front desk service was excellent, with very sweet staff. It was quite surprising to see guests queuing for check-in automatically keeping a meter apart. However, I wasn't entirely satisfied with some stains on the room carpet and a bit of grime on the soap dish in the bathroom, not sure if it was old age or poor cleaning. The water stains on the faucet and bathtub weren't wiped clean either. On the TV, you could see the current status of the hotel's laundry room. The bed was very comfortable as well. I'm not sure if other rooms are like this, but I feel that if you encounter such issues, you should be able to switch rooms.
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