Karashima-cho 3-1, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0804, JapanView hotel details
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Guest Reviews of Dormy Inn Kumamoto Natural Hot Spring
9.2/10
Great
698 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.1
Cleanliness9.2
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All reviews(698)
Positive reviews(684)
Reviews with photos/video(238)
Relaxing hot springs(309)
Convenient for shopping(76)
Delicious breakfast(67)
Easy to get around(52)
Tasty coffee(13)
Close to airport(13)
Stayed multiple times(10)
Luggage delivery service(6)
Negative reviews(14)
Guest User
Double Room Non Smoking
Stayed in Jan 2026
Family
4 review
10/10
Outstanding
Posted on Feb 24, 2026
Trip.com wouldn't let me cancel, but I ended up getting the Dormy Inn Hot Springs for its lowest price ever! A double room for just over 300 [currency unit]! Couldn't resist! It's right opposite the Kumamoto Sakuramachi bus terminal, literally a stone's throw away. There's a shopping street, a Gyomu Supermarket, and a tram station nearby. As always, they have 24-hour coffee, tea, and ice cream, along with hot springs, laundry, and late-night ramen... My friends who know Dormy Inn will understand! I wanted to do two consecutive cycles of washing and drying, so I put in 200 yen. The next day, a Japanese guest saw me and told me I had to wait for the first cycle to finish before putting in more coins. I reported this to the front desk, and without a word, they refunded the 200 yen I overpaid. ❤️ Love it! Staying for two nights was an absolute steal.
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6/14
Guest User
Double Room Non Smoking
Stayed in Feb 2026
Solo traveler
28 review
10/10
Outstanding
Posted on Mar 9, 2026
Excellent value for money! The hot springs are wonderfully relaxing, and there are plenty of dining and entertainment options nearby, all at a relatively low price point. A taxi from Kumamoto Station was only about 50 RMB, which isn't expensive at all.
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6/9
Chloe-FaaaN
Corner Twin Room Non smoking
Stayed in Jan 2026
Family
11 review
9.7/10
Amazing
Posted on Mar 3, 2026
This hotel is super convenient, located directly across the street from the Kumamoto Sakuramachi Bus Terminal! There's a large supermarket right next door, and the Sakuramachi shopping mall across the street is fantastic for shopping, dining, and family-friendly activities. While the hotel is a bit older, it's very well-maintained. We booked a corner room with our child, and it was spacious enough for two 24-inch suitcases to lay flat without getting in the way. Do note that there's an additional charge of 3000 JPY per night for children. The hotel's hot spring is very comfortable and quite popular. It features an indoor cold pool, a hot pool, a sauna, and an outdoor bath. Yakult is available in the morning, and various cold drinks are offered in the evening. The hotel also serves complimentary soba noodles from 9:30 PM to 11:00 PM, which were delicious! Overall, it offers great value for money.
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6/8
Anonymous User
Twin Room - Non Smoking
Stayed in Dec 2025
Couple
3 review
10/10
Outstanding
Posted on Jan 17, 2026
Location is very convenient, mall, parks, bus interchange just opposite, hot spring also nice, hotel even provide free drink & ice cream outside of the hot spring resting area, also the free ramen during 930pm-11pm.
Louisv
Queen Room Non Smoking
Stayed in Jan 2026
Family
75 review
10/10
Outstanding
Posted on Feb 23, 2026
Nice hotel and also onsen nice location also good and accessible
Guest User
Double Room Non Smoking
Stayed in Oct 2025
Traveling with friends
1 review
8.0/10
Very good
Posted on Nov 16, 2025
Every thing okay in this hotel, I will stay again soon.
Staff are very friendly
Guest User
Double Room Non Smoking
Stayed in Mar 2026
Solo traveler
31 review
10/10
Outstanding
Posted on Apr 2, 2026
Dormy Inn’s always have consistently great service and amenities and this is no different. Great Onsen and feee treats after!
AWeeKH
Double Room Non Smoking
Stayed in Aug 2025
Family
19 review
10/10
Outstanding
Posted on Oct 1, 2025
Very good location, near to kumamoto castle and shopping areas, free ramens n ice creams n yakults are the best!
Guest User
Double Room Non Smoking
Stayed in Feb 2026
Solo traveler
56 review
10/10
Outstanding
Posted on Mar 26, 2026
Dormy Inn is always my favourite brand to choose when travelling in Japan. Love their offerings and the public bath, also the ramen they provide every night!
Glo glo glo
Double Room Non Smoking
Stayed in Aug 2025
Couple
28 review
7.0/10
Posted on Sep 27, 2025
Nice onsen and ramen like any other dormy inn hotels. The room is small and the hotel is a bit dated though.
Travel around the world hi
Double Room Non Smoking
Stayed in Feb 2026
Couple
2 review
10/10
Outstanding
Posted on Mar 23, 2026
The hotel is well equipped with all essentials. Besides, the hot spring and the refreshment area are a plus.
Guest User
Double Room Non Smoking
Stayed in Feb 2026
Solo traveler
4 review
8.5/10
Very good
Posted on Mar 16, 2026
Had lots of perks like free ramen supper. Amenities were somewhat available but no cotton pad. Location next to bus station was great.
Guest User
Double Room Non Smoking
Stayed in Feb 2026
Solo traveler
5 review
10/10
Outstanding
Posted on Mar 16, 2026
This is my second time staying at this hotel. Although there is a distance from Kumamoto Station. It is quite convenient to take tram or bus (bus terminal opposite the hotel at Sakura Machi) to Kumamoto Station. Kumamoto Castle is nearby. There is a shopping street at walking distance. A chicken soup noodles is a must try. It is at an alley that opposite ABC Mart (shoes shop).
Guest User
Double Room Non Smoking
Stayed in Feb 2026
Business traveler
3 review
10/10
Outstanding
Posted on Mar 7, 2026
Central location, walking distance to castle and across the street from a mall. Facilities were clean, and onsen was terrific. Would recommend.
EddieYao
Double Room Non Smoking
Stayed in Jan 2026
Family
2 review
5.0/10
Posted on Feb 17, 2026
I never had experiences with hotel that required to pay for cleaning!!!!! Never ever in my life!!