Hotel Nikko Kumamoto Reviews

Good location, nearby restaurants and shopping outlets. Easy access from tram station. Clean and quiet room.

Super nice hotel with great location! I’ve always liked this hotel and this location. Close to the Kumamoto castle.

JAL's service really deserves a thumbs up; many Chinese service industries could learn from them. My earring fell into the sink, and I'd pretty much given up hope. But the lady at the front desk and a gentleman went to great lengths to help me find it. I'm so grateful!

Very very good hospitality . The staff are very nice. Ove the location as well.

This is a great hotel with a view of Kumamoto Castle right outside the window. You can also use points here. There are plenty of restaurants nearby, and the parking lot is quite spacious.

Super spacious rooms in heart of the city!

The transportation is convenient and the service is exceptionally thoughtful.

The hotel's location is fantastic! There's a bus stop right downstairs. The concierge on the first floor helped us book bus tickets to Aso and Kagoshima, making our travel super smooth. It was much more convenient than going to the bus terminal ourselves. The room was compact but well-arranged, and all the toiletries were provided, even face wash, toner, and lotion from LA MER. You can pretty much just pack your bags and move in. Right across the street are the Tsuruya Department Store and the entrance to Shimotori, so dining and shopping were incredibly convenient.

Staff are friendly and helpful. Very convenient location which a lot of restaurants and shopping places nearby.

The location is superb. After arriving at Kumamoto Airport, you can take the airport bus to 'Kamitori' and the hotel is right there. It's in the heart of Kumamoto city, directly opposite a classic department store with Kumamoto-themed products, perfect for shopping. The tram stop is just a short walk away, offering easy access to the JR station and various attractions. The commercial pedestrian street is right next door, making it incredibly convenient for finding food every day. From my room window, I could see Kumamoto Castle. The room was clean, and I was especially pleased with the separate wet and dry areas in the bathroom. Although the hotel is a bit old, the rooms have been renovated, and the air conditioning is very powerful. Upon entering the room, there was a faint scent of disinfectant, which made me feel very assured about the cleanliness – typical of an established Japanese brand. You can tell the hallway carpets are old, but there was no musty smell, so I was satisfied with the hygiene. Next time I visit Kumamoto, I'll definitely stay here again. It's just too convenient!

The room wasn't huge, but it was quite comfortable, and you could see Kumamoto Castle right from the window. For breakfast, you could choose between a buffet or traditional Japanese. Since we'd had enough Japanese breakfast at the onsen hotel before this, we opted for the Western-style buffet both days. The variety was great, and they even had the popular Aso Volcano milk! If I had known, I wouldn't have bought so much milk in Aso and carried it all the way here. The hotel is right across from Tsuruya Department Store, which makes it super convenient to go see the Kumamon performance. There are plenty of dining and shopping options nearby too.

Before coming to Kumamoto, I noticed that some hotels here were a bit small and old. After comparing a few, I decided to go with the long-established local brand, Nikko Hotel, and it turned out to be a very wise choice! The hotel is right in the city center, directly opposite Tsuruya Department Store. Pedestrian streets like Shimotori and Ginza-dori are just a few minutes' walk away, lined with countless restaurants, izakayas, bars, and drugstores. Although the hotel has been around for some time, it's very well-maintained and clean, clearly showing the elegance of a classic high-end hotel. Both the rooms and shower areas are quite spacious. For breakfast, you have two options: a Japanese-style meal on the 7th floor or a buffet on the 2nd floor, which offers a rich variety of delicious dishes. The concierge was exceptionally helpful and polite, assisting with Shinkansen schedules and calling taxis. They even kept bowing until we got into the car.

The front desk staff spoke excellent English, making communication smooth. The hotel's location is fantastic; there's a bus stop right outside, and shopping malls are directly across the street, as well as behind the building. Kumamoto Bus Terminal is also within walking distance. Plus, there's a restaurant called Flour across the street that serves amazing toast! The room was spacious, and the bathroom was very clean, even providing skincare samples. Great stay! 👍🏻

Hotel Nikko Kumamoto maintains very high standard of service. Greeters were always smiling at the hotel lobby and lift area. We were lucky to get a Room with Castle view. Location was perfect, right opposite Tsuruya Departmental Store and beside Shimotori shopping srreet. Breakfast spread was excellent. Highly recommended!