Mercure Kunming Changshui International Airport

Airport pick up at 2am was very convenient. The bus will be waiting at door 4 departure level. Available at every hour at 15 minutes and 45 minutes. Room is very clean and comfortable. Hotel lobby is with free drinks and snacks. Strongly recommended for late night arrival and transit used.

The hotel is located very near to the airport and good for late arrivals or early departures. However, the hotel is still to far to be reached by foot. It’s nice the hotel has a free pickups service. The hotel is nice and clean and the breakfast is good and rich. The only negative is that it was not possible to stop the air ventilation in the night as it is a bit noisy and you hear the airplanes noise clearly in the night!

This hotel's convenient location is ideal for early morning airport departures; however, the exceptional service provided by Ms.丁绮月 from check-in to departure was truly outstanding. Upon my late-night arrival, Ms.丁绮月 efficiently processed my check-in while thoroughly explaining hotel amenities and breakfast options, ensuring a restful start after a long journey. Her exceptional service left a lasting impression. Despite my offer to retrieve my Taobao packages myself, she insisted on using the automated robot, demonstrating a genuine desire to assist. Although my app showed the some of my missing packages as delivered, her proactive approach quickly resolved the issue. She identified the possibility that they were mistakenly delivered to a nearby building, 30 meters away, sharing the same address but a different block number. This enabled me to locate the missing packages. Her willingness to go above and beyond, rather than simply stating the hotel lacked the parcels, was truly commendable. Upon nearing departure for my flight, I had arranged private transportation. While awaiting the vehicle, Ms.丁绮月 emerged from the hotel, informing me of the imminent arrival (within five minutes) of the hotel's airport shuttle. She kindly offered the shuttle as an alternative, considering my substantial luggage. Instead of simply processing my checkout, she proactively assisted, waiting outside in the cold until the shuttle's arrival to ensure my safe boarding and even helped with my heavy luggage, exceeding expectations. Mercure Kunming Changshui International Airport have found a valuable employee, 丁绮月, who has demonstrated exceptional performance and is deserving of both a promotion and a salary increase. We sincerely appreciate her contributions.