Mercure Kunming Changshui International Airport Reviews

Response from Property: Thank you so much for your honest review! We are delighted that you appreciated the hotel's environment and understand that you were too busy to explore it properly. We sincerely apologize for any issues that arose during your stay and are grateful for your understanding of our handling of the situation. Knowing that you will be frequently visiting Kunming for business, we look forward to serving you again. We will continue to improve and optimize our services to provide you with an even better stay experience. We wish you success in your work!

Response from Property: Dear Guest, Thank you for your valuable feedback. We are glad that our convenient location near the airport and early‑departure shuttle service caught your attention. Our packed breakfast is prepared specially for guests taking early‑morning flights before 5 a.m. We hope you had a pleasant journey. Looking forward to welcoming you again in the future!

Response from Property: Dear Guest, thank you so much for your wonderful review! We are delighted that the adorable crib in our Family Suite brought you so much joy, and we are also pleased that you appreciated the hotel's cleanliness and convenient location near the airport. The crib is specially designed for children, and adults will certainly find it a unique and fun experience. We look forward to hosting you and your family again next time. Have a pleasant trip!

Response from Property: Dear Guest, thank you very much for taking the time to leave your honest and detailed feedback. We sincerely apologize for the unsatisfactory experience you had during your stay. We are deeply sorry that issues such as room odor, limited slipper sizes, air conditioning noise, malfunctioning bathroom door, and poor usability of smart home features seriously affected your stay. We completely understand your disappointment. We have already forwarded all issues to the relevant departments for rectification: the housekeeping team will improve room ventilation and deodorization and provide more slippers in various sizes; the engineering team will conduct a comprehensive inspection of the air conditioning for noise reduction and repair the malfunctioning door; and we will coordinate with the equipment manufacturer to optimize the curtain control mode and improve the usability of smart home features. Since opening, we have been continuously optimizing our hardware facilities and details, and we will expedite the adjustment and improvement of the shortcomings exposed here. We regret that we were unable to provide you with a satisfactory stay. We sincerely thank you for your candid feedback, which helps us improve. We wish you a pleasant trip.

Response from Property: Thank you for your wonderful review! We are honored that you were satisfied with the environment, rooms, food, and airport transfers. We will continue to strive to maintain the quality and look forward to your next stay!

Response from Property: Thank you for your positive review! We are delighted that you liked our color scheme. We are honored to have your approval and look forward to your next visit. Wishing you a happy life! 😊

Response from Property: Dear Guest, thank you so much for choosing our hotel and for your detailed and comprehensive review! We are delighted that you experienced our service for the first time during your trip. We are also very pleased with the thoughtful arrangements made by the front desk (allowing you to move to a quieter room away from the elevator), the complimentary breakfast prepared for you this morning, and the attentive service from our housekeeping staff. We are honored to have earned your approval. The room's elegant layout, effective air conditioning, and well-stocked minibar are also areas we continue to strive for improvement. We take your concerns very seriously and have immediately arranged for specific rectification measures: 1. Regarding the issues of air conditioning noise, loose shower heads, and slow hot water flow, we have instructed the housekeeping and engineering departments to conduct a comprehensive inspection and repair of all guest room facilities and equipment, increase room checks and patrols, strictly implement the supervisor room check system, and promptly tighten, repair, and debug the hot water circulation system to prevent such problems from recurring; 2. Regarding the circuitous route from the front desk to the elevator and the stuffy hallways, we will optimize signage, strengthen off-site guidance services, and improve hallway ventilation to enhance the guest experience; 3. We will optimize parking management and continuously upgrade soundproofing measures to minimize the impact of parking space shortages and aircraft noise. Thank you again for your understanding and suggestions. Your feedback is our greatest motivation for improvement. We look forward to your next visit to Kunming and hope you will choose us again to experience our upgraded services. We wish you all the best!

Response from Property: Thank you for your review! We are glad that our robot room service brought you a nice experience. We will keep improving our service and look forward to welcoming you back to Mercure Changshui Airport. Wish you a pleasant trip!

Response from Property: Thank you for your recognition of our hotel staff. We are pleased to know that the shuttle bus driver, front desk staff, restaurant staff, and housekeeping staff provided you with excellent service. We have carefully noted your suggestions for improvement regarding the unstable hot water and air conditioning temperatures in the bathroom. We will immediately arrange for our engineering department to conduct a comprehensive inspection and adjustment to optimize and improve the situation as soon as possible. Thank you for your honest feedback; it is crucial for our continuous improvement of quality. We look forward to your next visit and wish you a pleasant journey!

Response from Property: Thank you for your review! We are pleased that our airport shuttle and location have been convenient for you. We will continue to optimize our services and look forward to serving you again next time!

Response from Property: Dear Guest, thank you for your high praise of the hotel's cleanliness and environment! Convenient airport access is one of our strengths, and we will continue to maintain high standards to create a comfortable and reassuring stay for you. We look forward to your next visit!

Response from Property: Thank you for your kind review! We're glad the hotel's location near the airport brings you convenience. Looking forward to seeing you again.

Response from Property: Thank you so much for your high praise and enthusiastic recommendation of Mercure Hotel! Your satisfaction is our greatest motivation. We are always committed to creating a spotless and clean environment and an elegant and comfortable atmosphere for every guest, further enhancing the experience with warm and professional service, thoughtful smart room controls, and mini-bar facilities. We are honored to be your wise choice for business trips, and we will continue to uphold this dedication. We look forward to your next visit and providing you with another wonderful stay!

Response from Property: Thank you for your stay with us. We are glad you appreciated our clean rooms and the carpet which helps reduce luggage noise. We sincerely apologize for the loud slamming door. We will inspect and adjust the door promptly to improve this issue. Looking forward to welcoming you again.