InterContinental Kunming

Good stay

The stay was exceptionally great, the hotel is amazing, the staff were friendly and helpful, 10/10

This hotel is located near the lake with seagulls coming in the winter. The hotel room is big and the buffet breakfast has many varieties. A beautiful hotel! The only drawback is that the front desk used to call about petty things like pillows, fruit plates and service after check out. This is rather annoying and disturbing while I was travelling and didn’t know if something unusual happened. A simple message by email may suffice.

Excellent stay at the Intercontinental in Kunming. The location is near the lake and a bit further out from the city centre but taxis are convenient. Very good value with spacious and clean rooms. It's a very big hotel with great facilities, including an indoor pool, 24h gym, large garden, bar and restaurants. Service was fantastic throughout our stay, and the front desk (Xiao Fu) helped with various queries promptly and also upgraded our room at check-in. Highly recommended.

The hotel fell short of expectations and does not meet their 5 star in many ways. 1. The hotel staff upon check in told me to pay a deposit which is almost another full day rate for my room. - Since this is not a normal practice, I questioned why is the deposit such a high amount? Almost 3000? Right after questioning, the deposit amount became an incredibly low amount of 70 yuan? The huge variance in the deposit amount which seems to be decided by the staff checking me in threw me off and made me wary of all my transactions with them from then on. 2. We booked 3 rooms. One of the room was incredibly far from the main entrance. By far I meant the walk took us 8-10mins of leisure walking. The hotel should invest in a buggy to bring their guest around and pick up from the block back to main lobby. 3. Deliveries - we ordered deliveries but there is no one to help you pick and send the order to your room. Unlike other hotels. You are expected to walk all the way out to pick it up. Mind you this is a really huge hotel the walk is at least 5 minutes from your room to the pick up area when we usually are able to get the concierge to pick up and send over the deliveries.

Very nice Hotel with excellent dinner buffet. The surroundings are great the lake is very close by.