Rihga Gran Kyoto Reviews

Response from Property: Mr./Ms. ゲスト Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are absolutely thrilled to hear that you found our hotel's location to be incredibly convenient, being just a two-minute walk from Kyoto Station. We strive to offer our guests the best possible access to the city, and it is rewarding to know this was a highlight for you. It brings us great joy to learn that you found your room and bathroom to be quite spacious and very clean. Our team works diligently to ensure a comfortable and spotless environment for all our guests, and your kind words are a true encouragement. We are also delighted that you were able to enjoy our complimentary afternoon coffee and tea service. It is our pleasure to offer these small comforts to enhance your experience. We sincerely hope to have the pleasure of welcoming you back to our hotel on your next visit to Kyoto. Rihga Gran Kyoto Service Manager

Response from Property: Mr./Ms. 匿名ユーザー Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you had such a pleasant stay with us. It brings us great joy to know that you appreciated the cleanliness of your room, our thoughtfully chosen amenities, and the quality tea bags provided. We are especially thrilled to hear how much you loved our comfy sleepwear. Ensuring your comfort and relaxation is always our top priority. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again very soon for another enjoyable visit. Rihga Gran Kyoto Service Manager

Response from Property: Mr./Ms. ゲスト Thank you very much for taking the time to provide such a comprehensive and thoughtful review of your recent stay with us. We are delighted to hear that you had such a positive experience overall. We are absolutely thrilled that you found our location to be exceptionally convenient, being just 500 meters from Kyoto Station. It is wonderful to know that our proximity to Don Quijote and Isetan department stores made your shopping needs easily met and truly enhanced your visit. We are also pleased that you enjoyed our various facilities, including the smoking room, communal bath, bar, and restaurant. Your positive comments about our pre-check-in service, especially the complimentary drinks at the soft drink bar before 5:30 PM and the option to take them to your room, are particularly encouraging and affirm our efforts to provide added value and comfort. We are glad you found the vending machines, ice machines on every floor, and laundry facilities on select floors to be useful during your stay. Regarding breakfast, we appreciate your feedback on the variety and are happy that you found the quality to be high, enjoying our three-tiered bento box style offering with its four small dishes per layer. We understand that our Japanese and Western-focused menu may not suit all tastes, and we thank you for highlighting this for future guests. We take note of your comments regarding the room size and appreciate you acknowledging that our rooms, though compact, are well-equipped with all necessary amenities. Your detailed feedback regarding the room cleaning service is very important to us. We sincerely apologize that the daily cleaning was not consistently up to our usual standards and that some details were overlooked. Please be assured that we will use your insights to conduct further training for our housekeeping team, aiming to improve their attention to detail and overall quality of service. Finally, we are especially grateful for your observations regarding our front desk staff. It is incredibly reassuring to hear that your personal experience was one of warmth and enthusiasm, and that you did not encounter any of the issues mentioned in some past reviews, particularly concerning discrimination. We are constantly striving to provide excellent service to all our guests, regardless of their background, and your positive comments truly motivate us. We appreciate your thoughtful reflection on the timing of past reviews and your understanding. It was a pleasure to host you, and we sincerely hope to welcome you back to our hotel on your next visit to Kyoto. Rihga Gran Kyoto Service Manager

Response from Property: Mr./Ms. ゲスト We are absolutely delighted to receive such positive feedback. It is wonderful to hear that our convenient location, so close to the station, contributed to a smooth and enjoyable stay for you. We are also pleased that you found our facilities comprehensive and comfortable, offering everything you needed for a relaxing experience. Your kind words about the cleanliness and spaciousness of your room, making it perfect for a family of three, are greatly appreciated. Providing excellent and warm service is a top priority for us, and we are glad our team's hospitality and the convenience of our luggage storage service met your expectations. Thank you once again for your kind remarks. We truly look forward to welcoming you and your family back for another comfortable and memorable stay in the future. Rihga Gran Kyoto Service Manager

Response from Property: Mr./Ms. 匿名ユーザー Thank you very much for your wonderful feedback. We are absolutely delighted to hear that you had such an enjoyable stay with us. It is a pleasure to know that our convenient location, just a short distance from Kyoto Station, was beneficial for your travels. We also truly appreciate your kind words regarding the overall quality and design of our hotel, as well as the thoughtful feature of separate wet and dry areas in the bathrooms. We are particularly pleased that you found our drink bar to be a chic and relaxing spot where you could unwind and enjoy a moment of peace. Your intention to choose our hotel again for your next visit means a great deal to us. We eagerly look forward to welcoming you back and providing another exceptional experience. Rihga Gran Kyoto Service Manager