Shimogyo-ku Inaricho 324, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8022, JapanView hotel details
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Guest Reviews of Sora Niwa Terrace Kyoto
9.4/10
Amazing
1000 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.2
Cleanliness9.5
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All reviews(1000)
Positive reviews(975)
Reviews with photos/video(427)
Relaxing hot springs(438)
Small room size(110)
Convenient for shopping(81)
Loved the night views(44)
Well designed(35)
Tasty coffee(34)
Located downtown(34)
Luggage delivery service(17)
Negative reviews(25)
Guest User
Double Bed Room (with Shower Booth)
Stayed in Apr 2026
Couple
4 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Excellent location. Beautiful room. There's a wonderful observation deck with a bar on the top floor.
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Guest User
Double Bed Room (with Shower Booth)
Stayed in Apr 2026
Solo traveler
19 reviews
10/10
Outstanding
Posted on May 4, 2026
The room was a bit small, but my overall experience was fantastic! The service was exceptionally good, and the hot springs and rooftop were absolutely amazing. Plus, there was free ice cream!
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Response from Property: Thank you for choosing to stay at Kōtei Terrace Kyoto. We appreciate you sharing your feedback after your stay. We are delighted to know you had a pleasant time at the hotel. We also appreciate your understanding that the room size did not fully meet your expectations. As the hotel is located in the heart of Kyoto, the room design is relatively compact. We hope our service and overall experience have left you with comfortable memories of your trip. Our staff will continue to strive to provide even more attentive service to every guest. We look forward to welcoming you back again in the future. Front Desk, Mat
Jess Bellamy
Double Bed Room (with Bathtub)
Stayed in Mar 2026
Couple
7 reviews
10/10
Outstanding
Posted on Apr 14, 2026
A beautiful hotel with cosy rooms, fabulous amenities (onsen, drinks and snacks on reception level, afternoon beverage on the roof, and even onsen coffee in the mornings). I loved enjoying the rooftop foot spa any change i could get. The location was very convenient especially when taking the Privace train to Osaka afterwards. I would definitely stay here again and loved my stay.
Response from Property: Thank you for choosing Soraniwa Terrace Kyoto for your stay.Thank you for sharing such a kind review. We are very glad to know your time with us felt comfortable and enjoyable, and that the facilities and location helped make your stay convenient.Your feedback means a lot to our team, and we truly hope to welcome you again on your next visit.Mat, Receptionist
Disanshuai
Double Bed Room (with Bathtub)
Stayed in Mar 2026
Couple
27 reviews
10/10
Outstanding
Posted on Apr 7, 2026
This hotel is absolutely wonderful! Tucked away in a bustling part of Kyoto, it surprisingly offers a peaceful retreat. The top-floor bar has a really stylish design and the night views are absolutely stunning. Our king room was spacious and comfortable, and a soak in the bathtub melted away all our travel fatigue. Staying here with my partner, we really got to experience Kyoto's relaxed pace – it was incredibly romantic!
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6/8
Response from Property: Thank you for choosing to stay at Soraniwa Terrace Kyoto. We are so grateful for sharing such a warm and welcoming experience. We are delighted to know you had a peaceful and enjoyable time here. We are also happy that you were able to relax and unwind during your trip, spending time in Kyoto with loved ones. Your message means a lot to us, and we sincerely look forward to welcoming you back in the near future. Front Desk, Mat
Anonymous User
Double Bed Room (with Shower Booth)
Stayed in Feb 2026
Couple
3 reviews
7.7/10
Good
Posted on Mar 19, 2026
The hotel's location is convenient. Although the room was small, it was clean. Since we were out all day, the small room wasn't an issue. One large suitcase was fine, but two would have been a struggle. My only complaint is the breakfast. I was surprised to find it was just a boxed meal (one day Japanese, one day Western), and the dining area was tiny, right next to check-in. The price difference between rooms with and without breakfast was about ¥200 per person, which feels like a rip-off for what you get. I barely ate any of it. There are plenty of coffee shops (with breakfast options) and good bakeries right outside the hotel. If you have any expectations for breakfast, I'd really advise against wasting your money on it here.
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Response from Property: Thank you for choosing to stay at Kura-niwa Terrace Kyoto. We appreciate your detailed feedback on your stay. We are delighted to hear that you were satisfied with the hotel's location and cleanliness. Regarding room space, as the hotel is located in the city center, the rooms are relatively compact; we appreciate your understanding. We also sincerely apologize that the breakfast did not meet your expectations. We will take your feedback on the dining style and environment seriously and will incorporate it into our future service improvements. Thank you for your valuable feedback, and we regret that we were unable to provide you with a satisfactory experience in all aspects. We hope to have the opportunity to provide you with a more comfortable stay in the future. Front Desk, Mat
IIi.zzz
Double Bed Room (with Bathtub)
Stayed in Feb 2026
Couple
15 reviews
10/10
Outstanding
Posted on Jun 1, 2026
The welcome drink on the rooftop was lovely, with a foot bath and great views of Kyoto – a truly enjoyable experience. They even provided a pastry as a birthday gift! The spacious bathroom had two different types of baths to enjoy, and the high-quality hairdryer left my hair feeling smooth and silky.
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Shuimumu1008
Double Bed Room (with Shower Booth)
Stayed in Jan 2026
Family
131 reviews
10/10
Outstanding
Posted on Feb 20, 2026
The hotel's location is excellent. The rooms are a bit small but well-appointed with great attention to detail. The front desk staff is friendly, and there's complimentary coffee, ice cream, and more in the lobby. There's also a bar on the rooftop with great views of Kyoto. It's very convenient for getting around, and the hot spring is a nice bonus. I would definitely choose this hotel again. Highly recommended!
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at Kōtei Terrace Kyoto. We appreciate your detailed sharing of your stay. We are delighted to know that you were satisfied with the location, service, and overall atmosphere. Regarding the room size, as the hotel is located in the city center, the space is relatively compact, which we apologize for any inconvenience this may cause. We hope our attentive service has added comfort and peace of mind to your trip. We look forward to welcoming you back in the future. Front Desk, Mat
Guest User
Double Bed Room (with Bathtub)
Stayed in Dec 2025
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Apr 4, 2026
The views are amazing, especially from the rooftop. It's also super convenient for getting around, no matter where you're headed. I'd definitely stay here again! Oh, and the hot springs are absolutely fantastic 👍🏻
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at Soraniwa Terrace Kyoto. We are very grateful for your feedback on your stay. We are delighted to know that you had a wonderful time here. We are also pleased to learn that the location made your trip convenient and easy. Your encouragement means a lot to us, and we sincerely look forward to welcoming you back to Kyoto on your next visit. Front Desk, Mat
Hainingluji
Double Bed Room (with Shower Booth)
Stayed in Dec 2025
Couple
15 reviews
10/10
Outstanding
Posted on Jan 26, 2026
What a pleasant surprise this hotel was! The attention to detail is truly exceptional, and the service is incredibly warm and welcoming. The hotel's cleanliness is impeccable. They also have a rooftop open-air bar where you can soak your feet while enjoying the scenery and a drink – it's absolutely wonderful, especially in the dead of winter. Plus, there's an outdoor hot spring, which is very clean and offers great views. They provide complimentary coffee, matcha, hot chocolate, sparkling drinks, and cold beverages, all available for unlimited consumption every day. I highly recommend the hot chocolate with ice cubes; it's so rich and delicious.
The hotel's location is superb. Takashimaya is right outside, and there are tons of great restaurants nearby. It's also very close to all the major attractions.
Aside from the room being a bit small, everything else was absolutely perfect. I'll definitely choose to stay here again whenever I visit Kyoto.
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at Soraniwa Terrace Kyoto. We are so grateful for your thoughtful review. We are delighted to know that you had a comfortable and enjoyable stay in Kyoto and were able to relax and unwind at the hotel. The team is also pleased that the service and attention to detail made your stay memorable. Regarding your comment about the small room size, as the hotel is located in the city center, the room design is relatively compact. We hope that our service and overall atmosphere can compensate for this to some extent, making you feel relaxed and comfortable. Thank you sincerely for your recommendation, and we look forward to welcoming you back on your next trip to Kyoto. Front Desk, Mat
Guest User
Double Bed Room (with Shower Booth)
Stayed in Nov 2025
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Dec 31, 2025
The hotel service was absolutely amazing! I left my bag in an Uber, and the front desk staff went above and beyond to help me get it back. The hot spring and the rooftop bar were also fantastic experiences, and even after check-out, they were incredibly patient with me and my friend storing our luggage multiple times. I fell in love with this hotel and will definitely be staying here again!
Original textTranslated by Google
Response from Property: Thank you for choosing Soraniwa Terrace Kyoto for your stay.We appreciate you sharing such a thoughtful message about your experience. The team is glad to know that you felt supported during an unexpected situation and that your time before and after check-out was handled smoothly. It is also comforting to hear that your stay left a warm impression overall.Thank you for your kind words and trust in us. We look forward to welcoming you again on your next visit to Kyoto.Mat, Receptionist
Anonymous User
Double Bed Room (with Shower Booth)
Stayed in Nov 2025
Couple
24 reviews
10/10
Outstanding
Posted on Jan 11, 2026
This hotel is very convenient. The staff is nice. Though the room is not very big, it has everything you want and the bed is comfortable.
Response from Property: Thank you for choosing Soraniwa Terrace Kyoto for your stay.Thank you for taking the time to share your feedback. As we are located in the center of the city, our rooms are more compact, and we appreciate your understanding. Our team is glad to know that your stay felt comfortable overall, and we hope to have the opportunity to welcome you again in the future.Mat, Receptionist
Guest User
Double Bed Room (with Shower Booth)
Stayed in Nov 2025
Solo traveler
6 reviews
10/10
Outstanding
Posted on Jan 12, 2026
The room was very clean, not large, but perfect for one person. The terrace was lovely, and the hot spring bath was great. They even had free drinks and popsicles!
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at Soraniwa Terrace Kyoto. Thank you for sharing your experience. Located in the city center, the rooms are relatively compact, but we're glad this arrangement suited your solo stay. The team is also pleased that you had a relaxing and comfortable stay. We look forward to welcoming you back to Kyoto in the future. Front Desk, Mat
Zouzou👣 tingting🎈
Double Bed Room (with Bathtub)
Stayed in Nov 2025
Solo traveler
26 reviews
10/10
Outstanding
Posted on Dec 15, 2025
The hotel has a hot spring and shopping is incredibly convenient. This is my second stay here. You can get to the hotel from Shijo Station on the Karasuma Line by walking through the underground passage past Takashimaya. I'll definitely choose this hotel again when I come to Kyoto.
Original textTranslated by Google
Response from Property: Thank you for choosing Soraniwa Terrace Kyoto for your stay.We appreciate you returning to stay with us and taking the time to share your experience. The team is glad your time in Kyoto felt smooth and comfortable, and that the location suited your plans well. We look forward to welcoming you again on your next visit.Mat, Receptionist
childtravela
Double Bed Room (with Shower Booth)
Stayed in Nov 2025
Couple
32 reviews
7.0/10
Posted on Dec 12, 2025
This is a hotel in a good location, but the hot spring is small and crowded. Here's the main issue: I asked a hotel staff member for chopsticks in the evening, and he told me to get them from the B1 floor, but there were none. After that, there was no one at the front desk. They were very unfriendly. They kept calling to check out in the morning, calling twice.
Response from Property: Thank you for choosing Soraniwa Terrace Kyoto for your stay.We sincerely apologize for the inconvenience you experienced, particularly regarding the guidance you received in the evening and the impression left by our staff’s response. We are also sorry that the morning calls caused discomfort. Please allow us to explain that our housekeeping team requires a certain amount of time to prepare rooms for arriving guests, and for this reason, we may contact guests who are staying later than the scheduled check out time. We appreciate your understanding, and your feedback has been shared with the team so we can be more considerate and attentive in the future.Mat, Receptionist
Nagi
Double Bed Room (with Shower Booth)
Stayed in Nov 2025
Couple
34 reviews
9.5/10
Amazing
Posted on Dec 10, 2025
This was my second stay here, and while it wasn't quite as amazing as two years ago, it's still very good overall. It was especially a great deal since I booked with a voucher.
One minor point: when I went to the hot springs around midnight, I noticed some oil/skin flakes floating in the water. This might be unavoidable given the number of people, but I'd suggest going earlier in the evening! The open-air bath at Yasaka tends to get a bit murky.
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Response from Property: Thank you for choosing Soraniwa Terrace Kyoto for your stay.We appreciate you returning to stay with us again and for sharing your honest impressions. While we are glad that your overall time remained positive, we are sorry to hear about your experience at the hot springs late at night. Your comments regarding the condition of the bath have been carefully noted, and our team will be more attentive going forward. Thank you for your thoughtful feedback, and we hope to have the opportunity to welcome you again in the future.Mat, Receptionist