We stayed at this hotel for one night, it was arranged at short notice when our flight was cancelled. On arrival we thought we had been incredibly lucky to land in this beautiful place. It smells amazing and it looks fantastic, but then we encountered the staff and things went downhill. The reception staff member who checked us in appeared to have no empathy for our situation and was not particularly helpful or kind to us. We went to our room, it was spotless and very comfortable. The view was stunning. We showered and quickly changed for dinner and went to the dining room. The lady there was helpful and showed me the dishes I could eat as I have a shellfish allergy. There was a man working in the dining room who did not appear happy we were there, and switched off the heat lamps whilst we were still eating from the buffet despite us being there before the end of service. He was quite rude to us, and we heard the next day he was awful to others who had to stay here from the same flight as us. The following day at breakfast was very similar. We felt quite unwelcome at this hotel and heard staff calling us the "cancelled flight people" and treating us like second class citizens. The views outside are impressive, we took a lovely walk. The common areas and the room we stayed in were really nice, the only thing stopping me from recommending this place to anyone, ever would be the staff with the exception of the lady who worked the night we arrived, and everyone we encountered at the bar. These people were perfectly pleasant and welcoming, and their colleagues would do well to learn from them to avoid more reviews like this in the future.