JUN YUE VI Lagos hotel（Royal Hospital,Landmark Centre）

The room was spacious and looked nice at first glance. Unfortunately it seemed like the hotel was built by builders who were not aware of what a hotel room should look like. The room and bathroom had open wires, there was a hole in the bathroom. There was no hooks to hang towels anywhere in the bathroom. When we pulled back the curtains in the room there was washing hanging on a line. We asked to move and were told we need to pay. The breakfast was Chinese food such as noodles and dim sum and tired fried eggs. When we asked if an omelette could be made, we were told that the filling day was omelette day. The next day, there was no option for an omelette. The main reception staff were a young Chinese man and an older Chinese lady, both of whom did not speak English, acknowledge us or give eye contact. The spoke to the Nigerian staff through a translation tool and didn’t even smile. On one occasion our room was not made and the manner the reception wanted to sack the staff responsible without even investigating. The 3 night stay was terrible. I communicated with trip.com but they were unable to resolve the situation. They told me that the room I requested had to be paid for, then they said the hotel said they would move us for no additional charge. The hotel did not confirm this so we reluctantly stayed until it was time to leave. The gym was a converted bedroom with only a treadmill and an exercise bike.

Poor inaccessible location, the rooms are okay tho but nothing too fancy, services need immense improvement too, no landline in the rooms, TVs are not fully functioning.