The Opus Luxury Residences

Dear Management, I am writing to express my dissatisfaction with my recent stay at Opus Residence. This was the second time I experienced serious issues during check-in, which is very disappointing. My confirmed check-in time was 3:00 PM; however, I was not given my room until after 4:00 PM. This delay was inconvenient and reflects poor management and lack of professionalism. Additionally, after I checked in, staff came to my room and pressured me to purchase drinking water. Even more concerning, they did not return my balance money after the payment. This behavior is unacceptable and made my stay very uncomfortable. As a guest, I expect better service, proper time management, and honest conduct from the staff. I hope management will take this matter seriously and take corrective action to ensure such incidents do not happen again.

I waited more than 30 minutes for check-in even though they told me it would be ready at 3 PM. The apartment was still not prepared, and it felt like we were not treated as guests at all. At check-out, they asked us to stop and wait again because they needed to inspect the apartment before letting us leave. Because of this delay, I ended up missing my flight. The whole experience was extremely frustrating and disappointing.

Great experience indeed, with good services

Good place for business traveller but no nearby shop around & roads around are all under construction, messy.

It was a great stay! I really enjoyed my time here. Everything was excellent, and I'll definitely visit again. Highly recommended! It was a great stay! I really enjoyed my time here. Everything was excellent, and I'll definitely visit again. Highly recommended!

I had a fantastic stay here! The location was ideal, offering easy access to all major attractions. The room boasted an amazing view and was impeccably clean. The staff were incredibly kind and cooperative, ensuring every need was met. The host's warmth and attention to detail truly enhanced the experience. This place exceeded all expectations, and I highly recommend it for anyone seeking a top-notch stay with excellent service and a prime location.