Best Western Premier Hotel Gulberg Lahore

Dear Hotel Management !!! Can't praise this hotel highly enough - they are really amazing The staff at reception in particular have the best customer service skills I have experienced in Pakistan - feels like being in a western hotel. I wished I remembered his name but the man who checked me in and checked me out was extremely professional with fantastic customer service skills. Reception management should find out who he is and give him a pay rise. God bless you man

I stayed at this hotel for a few days, and overall, it was an OK experience. The location was convenient, and the staff were polite, but the room could have been cleaner.

I stayed at this hotel last year and came back this year as well . It’s really good as everything is round the corner.

The breakfast was not as delicious as I expected. Usually, there are at least 3–4 types of drinks, but here there was only Lassi and one kind of juice.

The hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.

All are good. Reception was awful. Receptionists had bad attitude.