Tru by Hilton Lake City

Veronica was extremely helpful. You should give an award to her. She knows and delivers great customer service.

The hotel is clean and staff is nice. The rooms are pretty noisy, could here people in other rooms/baths very easily, so it was difficult to get a great nights sleep. Other than that the hotel was good.

Staff was very welcoming and pleasant! Great facility and location for access to multiple eating options.

Everything was great! Just what a hotel stay should be. Nice lobby area with good seating and game area. Clean up to date room. Friendly and helpful staff.

Desiree was so pleasant and very accommodating. The bed was very comfortable and the complimentary breakfast was a nice addition.

Breakfast eggs were cold Pancakes hot and yummy The room was clean but trash had not been empty Staff was helpful and friendly

The room was not cleaned at all during our stay. I asked the front desk and all they said was sorry do you need some towels. The beds were horrible and not comfortable very very soft and lumpy in the middle and very hard on the back. Woke up with back aches every morning. The beds were also made wrong they had a very thin sheet, then a mattress protector between the sheet and the very thin comforter. The bread and bagels were hard as a rock and stale. The eggs also tasted like powdered eggs. We really expected more than this from a Hilton Brand. Very, very disappointed,

Everything was great, next time I’m requesting a room on the opposite side of the interstate because of the noise of the traffic.

The room was very clean and checking in was smooth. Front desk assistance was courteous. I would definitely stay again.