Guest User
November 27, 2023
Been in this resort a few times on different occasions. Always liked it. Great location on the water. Lodges are generally clean. One point was taken because the attitude of management. They texted and emailed about our checking out by 10. We obliged. But lake George had some rain and snow last night. When we got ready, took the luggages and walked out the door around 9:30am, the walks were covered by slushes and snow. Because it’s on a slope, it was a slippery walk down the hill to the car with stuff in your hands. We managed it, but called the management to say that they should not have waited the last minute to clean the walkway when they texted to make us leave by 10. It’s not difficult to understand that most people don’t wait till the last minute to check out. Instead of a simple apology, Laurie the manager kept saying that if we had called them and they would have come down to help us. It’s not our job to check on the walkway conditions for the management, or our obligation to wait for them to clean the road when we were already out of the door with languages to go. Another point of dedication was the supplies in the condo. Later of the stay I discovered a list of kitchen supplies inside a cabinet door with a long list of things…I briefly went over a few things that obviously were mismatching to what was there, for example, supposed to be 8 Bowles, actually only 2 were there, 8 dinner knives but only 4 in fact etc. I had to call them to tell them the list is not accurate and I don’t want to be responsible if they decide to count after I leave. It’s a hustle that I had to make this call for clarification. It’s also an inconvenience when we the family has 4 people and there were only two bowls. We were not there long and made do of it. But little things make you uncomfortable sometimes.