Hampton Inn & Suites Austin-Lakeway

When we arrived at the property, the front desk clerk didn't acknowledge us when we walked in and continued to type on the computer for 10 minutes until he finally asked us our name. There was no one else he was helping, just very rude! not good customer service. we stayed at a different hotel the next day and WOW what a difference! so friendly, helpful! We barely got in the door before we got a smiling hello!

The staff went out of their way to make our stay wonderful. Char at the front desk was so friendly and helpful. We had a great stay, clean room, comfortable bed, and wonderful breakfast! We will be back!

No hot water in the shower, and the thermostat was inoperable, and the fan ran all the time

The hotel looked secluded upon arrival whereas my family and I were concerned for our safety. Hotel was under renovations so could not enjoy the lobby nor breakfast. Our room had paint on the entry floor and bathroom. We did not get breakfast as there was no place to enjoy. Not satisfied with our stay.

Yes the room was fine, and the service was awesome. Customer service reps super sweet

Horrible communication. Fully under construction with no warning and our room was on the first floor. I called the GM to leave a voicemail requesting a refund and still have not heard back from them.

This was terrible! I can’t believe they could even charge for this place, the halls were all torn apart with paint and oil and machinery, ceiling was falling in, shower pan was about to fall through the floor, coffee was even nasty. It smelled in the room and the air conditioner was so old it rattled all night like an old car. Absolutely terrible, save your money and stay literally anywhere else.

Where do I start? This hotel proceeded to put us in one room where the hallway was not even finished wall. It was sheetrock! Carpets were filthy and all splatted with paint. You can see from the photos. The room was a complete mess! Extremely dirty with construction dust! The television set was hanging sideways! Windows were so dirty, you couldn’t even see through. The sheets had these horrible stains. After complaining to the front desk, they moved us to the 3rd floor. About breakfast. They ran out of eggs, and they were not replenished for a very long time, that by then, we just made toast and that was it for the “breakfast included). Someone needs to make sure these properties are up to standard so when we book them, we don’t have this kind of disappointment.

Had reservations for a king. Was given two queens. Asked to change rooms. Was given a room on a floor that was completely dusty and incomplete from construction. Room had an extremely awkward layout and the construction was not good.