Hotels near Las Américas Cancún Mall, Cancun

I personally like the overall environment and decoration style, and the interior decoration is also very impactful. You can see the outside garden directly from the room, which is very beautiful. In the morning, I can watch the sky slowly light up. Towels, soap and shampoo are provided on the daily necessities, but not others. Door-to-door service for in-room dining, good value for money. It's just that the shower head is a bit broken, and there is no hot water by the way, but I didn't contact the front desk either. I don't know if it is broken or does not provide hot water.

The quality of the business. Professionalism and staff sympathy. Optimale location to relax. Excellent environment. Excellent to relieve stress and recover forces. The only (uncontrollable) other way was the wind that made feel in the pool.

The food was not good, in fact on the 2nd day of the stay my wife and I got sick to our stomachs, and we did not consume wine or alcohol. The excellent staff service, the rooms had some maintenance details. On a scale of 1 to 10, I would give it an 8.

The hardware is good, but the service feels a bit cold and greasy (yes, these two feelings can be combined, the opposite of it is kind and natural), so the stay is not very comfortable. It is not very convenient to take a golf cart when going out for activities inside the hotel. For vacations, you have all the hardware you want, but the only thing missing is a relaxed and relaxing atmosphere, which is often the most needed for vacations. If you want to go out, you can only ask the front desk to help you take a taxi. All the people who come here are huge SUVs. They start at 20 to 30 dollars in a few minutes. The fare for a meal is more expensive than the meal.

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

Our first night we sat and dined at 'the Palapa' and had no problems however the next morning for breakfast when we found a table and sat a young lady came and told us that the next time we needed to wait for her to seat us and it felt as if we were being scolded for not knowing that.

What an awesome place to staybim Cancun. In city center within walking distance to sobmany great restaurants and Tulum Avenue. Stay here to experience to true local culture of Cancun. The front desk staff (24 hours) are incredibly sweet and helpful! They made us truly feel like family. I wish I could remember name sof the male desk clerk that works mostly nights. He was great. The rooms were exceptionally clean and the location was very safe. We walked all around the area (to Mercado 23 and beyond). We walked to all the restaurants day and night. Webnever felt unsafe or saw any unsafe activities. Justvthe opposite with tons of families walking and children playing in the plaza across across street, which also had great street food!! Be aware that you are in the city center with live bands at a few locale places, so you will here music until around 10pm, but it creates a festive environment for all! Love, lobe, love this hotel (get the king suite). I will definitely be back. Highly recommended

I absolutely had a wonderful time on my vacation. The building and grounds are beautiful and the artwork is exquisite. I enjoyed both Katia's warm smile and generosity as well as the other woman who speaks english, but I didn't catch her name. I really loved speaking with her as she has a very strong and kind spirit. I noticed throughout my stay that there is 24hr security on site as I get up randomly throughout the night. When the AC stopped working in my room I was offered a different room with working AC, but I was comfortable in my suite and the night air was good enough to keep me cool until the next morning when they fixed it. I felt very welcomed, safe, and appreciated. They get 5 stars from me.

In the old hotel, when you enter the door, there is a huge cabinet like a disinfection cabinet for you to stand in and disinfect. Every breakfast, you can see the staff cleaning and disinfecting on the beach chairs. Be careful during the epidemic~ There is nothing to say about the external environment, and the interior of the room is old. The all-inclusive restaurant has French food, Italian food and Mexican food. The ingredients, vegetables are not the freshest, the meat parts are not the best parts, the taste, the Chinese stomach can not stand it after two days... Those who like western food, please ignore it~

It was my worst experience in a resort. Worst employee reception, terrible service, really bad infrastructure maintenance, worst guest service experience. The cost may be a little lower than other resorts, but the savings are not worthwhile since it may ruin your vacation time there. Pictures from the site are edited and do not represent the reality. I strongly recommend you to choose another option. If you want more details: - We had 4 rooms - 3 of them had water clogging in the shower, 2 of them we needed to change during the week (1 due to water link problems, other because the door did not open). - For the room that did not open the door, it was 10PM, we went downstairs asking for help 4 times, and their attitude was always that it was our problem. We then asked someone to go with us (at 4th time), and they finally realized that it was a problem with the door. They sent maintenance that arrived asking for a key with no clue about what was happening. We asked guest service support and their attitude again was that it was our problem and they were doing a for us. They finally decided to give another room for us, and when we asked for additional keys for the new room, they said we needed to go downstairs to get it, they could not get it for us. Everything with the worst attitude from them. - The following day, they called us to say that we had a ”FREE” reservation as a ”GIFT” due to our inconvenience - small detail: the FREE reservation was in a restaurant that was already included on the all inclusive resort, which means it was already FREE - so what exactly was the gift for the inconvenience?? - The air conditioner at lobby or restaurants does not work properly, and you continue to feel the warm and humidity from outside. Unless you stay closed in your room, you don´t have any other place to enjoy a little cool temperature. - There was just one elevator working, for thousands of guests - Restaurants had huge lines every night and the food was always the same - One night, we had a reservation to one of the restaurants. They brought a beer that was completely warm and without ANY GAS. It was TERRIBLE. We asked to change, and they brought another one that was exactly the same. And got upset because we complained that the beer was not cold and had not sparkling. - The bathrooms are the smallest that I had ever seen. Now I understand why there is no picture from the bathroom at the site. - The receptionists were all in bad moon to attend you, ALWAYS. If you expect a smile from any employee there, you are at the wrong place. - When we went for check out, the receptionist was SLEEPING, with the cell phone playing a movie. He never asked if we enjoyed our stay, he never said the common words that you at least expect: have safe flights, hope you had enjoyed... kind of minimum from a hotel, don´t wait for this at Oasis. - If you need any additional support, don´t wait it from Oasis. Even if the support is to get a Band-Aid... you need to wait for a