Hotels near National park El Garrafón, Isla Mujeres

Wonderful stay at Impressions. We came with two other couples to celebrate my 50th birthday for four nights. We had a great time. Our butlers Martin and Omar took excellent care of our group. The service, food, drinks were all top notch. Friendly and prompt service from everyone we encountered. Very clean and the best fragrance all through the resort. I felt like a princess the whole trip!!

Pros: Wiliam and Arturo were amazing!!! They were attentive and understood our order every time. They made every meal easy and we were super appreciative. Wiliam even made a special romantic night requested by my partner. It was beachside and beautiful! They played the music we requested and we both felt so special. Cons: the breakfast staff needs some work. They really didn’t understand what we wanted most of the time. They would ask me the same question multiple times and even when I clarified, they still brought it out incorrectly. Often times I’d have to ask for the same thing multiple times (like leche) and each time they acted like it was the first time I had asked. We were let down when one of the restaurants was unavailable, closed, or reserved for a party more than half of our 9 night stay. There was a storm and we were happy to have the restaurant in house so we didn’t have to go out only to find out they had closed both restaurants 30 minutes before we came down. They gave us a letter that the ferry was stopping at 4pm, but no notification that the restaurants were closing at 7pm. When we asked the front desk they said we were notified in the letter. We were not. The letter did not mention the closure. The front desk told us the only thing close for delivery was pizza. We had to go out into town and find a place open. We found one. An inconvenience none the less when you’re paying to eat on site.

We loved Selina, we stayed in the suite for 7 nights which was spacious and gorgeous. I would have loved to give a 5 out of 5 but for half our stay we had to put up with dj’s playing until 2am, and 4am on one of the nights. We asked about a room change but would have had to give up the suite, they provide earplugs but nothing can cut that noise or bass out! My suggestion would be to stay if you want a great hostel in a great location but ask for a room that’s further away from the music, if that’s even possible.

This location is extraordinary and unique, but it could be improved by updating the facilities, enhancing staff service, and offering better food and drink options. Please take note of the following feedback: The rooms are basic and appear to have not been renovated for quite some time. Limited food options are perhaps the hotel's biggest area for improvement. Only one restaurant offers higher-quality alternatives, and the buffet selection is minimal. The hotel staff provides functional, but not excellent, client service. The drinks are of low quality, and there is very little variety.

We just got back from 8 glorious nights here. Not going to make this a long review. Nothing really to complain about. Smaller resort compared to El Carmen but we liked the smaller, boutique resorts. Service was on point... Cesar at the martini bar was excellent, making the best martinis! Alejandro at the club pool building 8 made our days very comfortable and Virgilio kept us feeling very happy and our livers working over time. We had the roof top terrace. Didn't use it much since we are more social people. Plus they weren't that private with the higher floors of building 8 looking down on you. Food was great! Not one bad meal. Hard to choose which restaurant was our favorite. Enough restaurants where we didn't have to repeat meals for dinner.

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

(TL:DR) Oh my goodness! I believe Majestic Elegance Costa Mujeres has potentially spoiled us for any other all-inclusive resort for some time! What an incredible experience! It is truly an all-inclusive experience, except for their off-site excursion company (GoMajestic), and their jet ski rental opportunity (Book those at the kiosk off the main walkway towards the family pool/sky lounge area!) We didn’t have much use for the butler service (1-2 times during our stay); however, Arturo was a sweetheart and very helpful! As far as tipping goes, we were recommended by others who traveled to similar resorts (Seeing as this was our first time!), to tip $1 for each drink at the bars, and $1-3 each at meals. We also did $5/day for housekeeping, because they did have to change our linens a few times during our 5-day stay. She was such a sweetheart and so efficient, so we were glad to do so. Not sure if they have teams or not, but we realized we had the same housekeeper every time, which was really neat! I’m not particularly sure if the way we approached tipping was appropriate/enough, but they were incredibly appreciative and respectful if it wasn’t (!) Highly recommend the swim-up suite with the outdoor jacuzzi! We were in room 3010 and it was absolutely wonderful - The jacuzzi was great for when the pools weren’t super warm, but you still wanted to be in water! The bubbles were very loud, but that was the only draw back! The layout of the resort itself was almost perfectly designed! The adult side is distinctly separated from the family side; the restaurants and shops weren’t far away or in the way; plenty of space to walk around and enjoy your privacy, yet still many community spaces for meeting people and making friends if you choose to! The beach was incredibly well kept. The beach was cleaned at least twice a day, with security guards walking around every so often to make sure the resort’s privacy and lack of vendors is maintained. We felt perfectly safe to walk the beach and stand in the water every night. The security guards would smile and wave to let us know we were okay, and they were also respectful of our privacy as we stargazed and chatted, soaking it all in :) The food was delicious! They accommodated everyone’s dietary needs very well, and we had so many foods to try! The buffet is great for lunch and dinner, but be sure to put reservations in for the dinner restaurant options when needed, because you don’t want to miss out! The restaurants are all included, except the steakhouse, which we plan on trying out on our next visit! Otherwise, Mar House is fantastic! We were fortunate enough to enjoy the lobster dinner there - It was some of the best lobster I’ve had in a while, and I grew up in New England! Every time we ate, the meats/seafood were incredibly tender and flavorful! I could go on and on, but suffice it to say, we absolutely plan on visiting again, and bringing friends! The resort caters to a wide range of individuals, and we can’t wait to introduce it to our friends and family! The only thing I’d say we wished was that there was one late night community space for the young adults to hangout at after Legends sports bar/club closed, because sometimes they closed an hour early, and then there was nothing to really *do* between 1 or 2am till breakfast, and not everyone wanted to invite brand new friends to their rooms 😅 We did make some great friends while we were there though, and actually have plans to visit them in their home cities this year! I hope more international visitors will be there next time though, as it seemed to be primarily Americans at the resort when we were there (!) 10/10 experience overall, and we will absolutely be visiting again soon!

The location is like a corner where you go at night, so you can't go out without a car. I think it has the best facilities among the hotels. It's clean and there's nothing unnecessary. The restaurant also has an open feel and is really nice. The service was very good, but since I stayed at Scarlet Arte just before, I was disappointed with the friendliness of the staff, but I think the company's proactive activities will make up for everything. The rice is more delicious than Scarlet Arte and the quality is better. It's a shame there aren't any activities, but I think they will happen in the future if the company invests more. The quality is really good. best

Willy, Luis and Angel were amazing throughout the entire trip. We had so much fun with them and they helped us have lots of fun whether it was by the pool or by the beach. The white party we went to was so much fun, my group enjoyed themselves a lot ! The buffet food was good, the staff were very wholesome and very welcoming, that was our go to spot for food throughout our entire time here. The restaurants they have were mediocre and disappointing to say the least. The servers were not as welcoming and friendly as our friends over by the buffet. My girlfriend was feeling under the weather on our last day and we had to wait around 50 mins to be served our food which was burnt to a crisp. We just got up and went back to the buffet lol. Other than that all of the vendors at the resort were very respectful and didn’t put any pressure on us to give us their business, and understood when we said no. We stayed for 5 days and we had lots of fun! Just wish we could enjoy the food as that is a pretty important part of any trip, but hey you can’t have it all !