Initially, I was assigned a room on the first floor, even though I booked a deluxe twin room. When I entered, I couldn't see anything 'deluxe' about it. It was just a very, very ordinary Shenzhen seaside apartment-style room, and not even as new as typical Shenzhen apartments. It looked run-down and dated, like something out of the 80s, though it was managed like a hotel with staff, not fully self-service, and there was a front desk for deposits and 'cultural relic maintenance fees'. The main issue was being on the first floor near the kitchen, with no outward-facing windows. The only window opened onto a small corridor where people could walk by. The experience was terrible, with no view whatsoever. Plus, there was a locked door inside the room that couldn't be opened from my side. I had no idea what was on the other side, or if it could be opened from there – quite a scary thought (see picture 4). I then contacted Trip.com customer service to help communicate with the hotel. They said there were no rooms available on other floors, but for an extra 40 MYR paid at the front desk, I could switch to a treehouse room on the 4th floor. I paid the additional 40 MYR myself, and it was much more comfortable – a private courtyard (see picture 5). Picture 2 shows the hotel restaurant, which was actually what made me choose this hotel based on Trip.com's beautiful photo, but the initial room was really bad. After paying extra for the treehouse room, it was quite good; at least I felt safe and didn't have to worry about someone on the other side of that door opening it in the middle of the night.
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