Berjaya Langkawi Resort

I felt that I was treated differently as a local Malaysian guest. It seemed that foreign guests received noticeably better attention and service. During my 6 days and 5 nights stay, I only had breakfast once, even though it was included in my room package. Unfortunately, that experience was disappointing. When I asked for an omelette, I was not acknowledged at all, while foreign guests received prompt and attentive service. During check-out, the receptionist did not even say “thank you.” For management’s reference, you may verify this through the CCTV footage if needed. I admit I said “cepat sikit,” and perhaps she was unhappy with that, but that should not be a reason to withhold basic courtesy. I paid around RM5,000 for the room and I expected a higher level of service and hospitality throughout my stay. Room 1218 ( 29/10 - 3/11) On a positive note, the F&B and housekeeping teams were excellent — they were friendly, attentive, and provided genuinely warm service, which I truly appreciated.

The best resort in Langkawi in terms of cleanliness, service, and overall atmosphere. The staff were amazing, the food was excellent, and there are four restaurants on-site. The beach is very clean, and I really enjoyed my stay — I’d love to come back again.

This resort is big and beautiful, immersed in nature and their service is excellent. ( please forgive me if I have butchered the names or spelled them wrong) Faraaz was welcoming and informative upon check in, I came in early to check in and he made sure to find me so that I can check in my room a little before 3 pm. The surroundings are lovely, the resort hugs the mountains and is surrounded by lush green. There’s many activities that you can do within the resort, as well as the skybridge and oriental village a stone throw away ( you can get a one way shuttle courtesy of resort. The room itself was old but the housekeeping staff does an excellent job because it was clean, there’s no sewer smells and the bed is cosy. The only issue I have is that of the gaps which lets geckos in, a huge one made it’s home in the bathroom, thumbs up to front desk service which is open and the security came late at night to help find it but it had hidden. The next day I saw one come through the gap in the door, ( there is a brush at the bottom but doesn’t fit until the end) I clapped my hands wildly to chase it back out. Perhaps provide a door draft stopper, I just used the towels to fill in gaps as a makeshift one. However I know it is a resort surrounded by nature and these creatures will find a way. Breakfast was excellent, I have to says the breakfast staff is the hardest working team I have ever seen in all my travels. Not only do they have to greet and seat, but they also accommodate late breakfast comers who come after the allotted breakfast time and wait until they finish a lazy breakfast. The food here is delicious. It was a lovely stay. Ps. Don’t forget to make a reservation in advance for Phan Thai, I recommend at 6:30, it’s not busy yet and you can take pics and enjoy the beautiful sky dimming into glorious colors. It starts to get really busy at around 7:40 ( it’s still bright out) .

Beautiful resort with seaview and mountain forest.suitable for those love to nature.

Pros The hotel has an exclusive feature that rooms are in distinct chalets with most being in the rainforest. This provides privacy and exclusivity. Great value and is full on onsite activities. Close to the oriental village and skycab. Cons you need to wait for a shuttle to reach your room.

Our stay at Berjaya was pleasant. The room provided sufficient comfort and was clean. However, the rooms and entire property need serious upgrading. The staff was friendly and tried their best to attend to our needs and queries despite being very busy. A special shout-out to all the F&B staff who worked tirelessly meals after meals. The breakfast spread was good and sufficient despite the hotel being in full capacity. Overall, we felt our stay in Berjaya was good and value for money.