Lanzhou Asia-Europe International High Altitude Atour S Hotel

Overall, my stay was very good. The hotel is in a great location, and the breakfast selection is rich and high-quality. They offer a free gym and dry-cleaning service, making the facilities comprehensive and practical. I was very satisfied with the service, cleanliness, and amenities. It's excellent value for money; to get this kind of setup and experience for just over 400 yuan is incredibly cost-effective. However, the check-in experience with some front desk staff significantly impacted my overall impression. The first female employee who assisted me during check-in was extremely unprofessional, lacked communication skills, and had a perfunctory attitude. I had to wait over ten minutes for check-in without being proactively informed or having any reasonable arrangements made. When I asked about the waiting time, her response was curt. I tried to have my family wait in the hotel's lounge area but was told it wasn't allowed, causing us to go back and forth. There was no thoughtful guidance throughout, which was very frustrating and made for a terrible experience. Fortunately, a different front desk staff member took over. They were enthusiastic, professional, and patient, communicating smoothly and efficiently completing our check-in with a thoughtful touch, which helped restore some of my positive feelings. In summary: The hotel's hardware, dining, amenities, and environment are all impeccable and highly recommended. The only downside is that some front desk staff have a weak service意识 (service awareness), are unskilled, and lack communication, leading to inconsistent service levels. I hope the hotel can strengthen professional training and service management for its front desk staff to standardize service and prevent such poor reception issues from recurring.

The room was on a super high floor, and the floor-to-ceiling windows offered a fantastic view of Lanzhou city. The mattress was very comfortable, and the soundproofing was excellent, so it wasn't noisy at all despite being in a busy area. The bathroom was clean, and the toiletries were of high quality. Downstairs, there's a bustling commercial district and night market, making it super convenient for dining and shopping. You can even enjoy authentic beef noodles for breakfast. Overall, the facilities are very new, and the service is attentive. Staying here in Lanzhou allows you to enjoy both easy travel and great sightseeing.

Every time I visit Lanzhou, I stay here. It's super convenient, with a shopping mall, restaurants, and a supermarket nearby. Zhengning Road Night Market and Nanguan Muslim Night Market are close, and Zhangye Road Night Market isn't far either. Downstairs, there are many small eateries that cater to office workers in the area, and the food is quite good. The service is warm and attentive, and the breakfast spread is comprehensive, even offering freshly made noodles and wontons. The bedding is very comfortable, and being on a high floor, the views are expansive. If you like seeing the Yellow River, you can let them know in advance to get a room with the right orientation. Highly recommend staying here!

This hotel truly exceeded my expectations! The high floor offered a magnificent view that was stunning both day and night. The location is incredibly convenient, making it easy to get around and go shopping. The staff were enthusiastic and provided excellent service, making my stay comfortable and worry-free. It offers great value for money!

The service was warm and friendly, and the front desk staff proactively helped resolve issues, which I really appreciate! I was also very satisfied with the room's facilities, view, and cleanliness.

I want to extend my sincerest gratitude to your hotel and especially to the housekeeping staff who found and returned my money. I tried to offer a cash reward, but she humbly declined, saying it was simply her duty. I’m at a loss for how else to thank her, so I hope this review will bring her the recognition she deserves from your management. During my stay, I was carrying 300,000 RMB in cash due to business capital needs. After checking out, I accidentally left the money in my room without realizing it. I kept getting calls from an unfamiliar number, which I repeatedly ignored. It was only when the front desk staff patiently and persistently contacted me that I suddenly realized the substantial amount of money was missing, and I became incredibly anxious. Upon learning of the situation, the hotel staff immediately verified the details, securely safeguarded the money, and efficiently helped me retrieve it. All 300,000 RMB was returned completely intact. Their integrity and sense of responsibility, especially in not being swayed by such a large sum of money and making continuous efforts to contact me, deeply moved me. The staff at your hotel displayed exemplary character and meticulous service, fully reflecting high professional standards and excellent hotel management. At a critical time when I urgently needed funds, they helped me avoid a significant loss, and I will forever remember their kindness. My heartfelt thanks go out to you all! I will definitely continue to stay at your hotel in the future and highly recommend it to all my friends and family.

Satisfied 👍 The view is great.

The hotel is relatively new with great facilities, and it's centrally located. My only issue was that the central air conditioning couldn't be adjusted, and the room was incredibly hot 🥵. We had to keep the door open for ventilation when we were in the room, except at night. After we reported it to the hotel, they provided us with a fan. Otherwise, everything was fine.