Rest Hotel (Lanzhou West Railway Station Lanzhou Old Street)

Convenient location. Room smelled of smoke even though I requested for non-smoking room. Saw a baby cockroach. Water coming out of the shower head was boiling hot, no way to adjust the temperature. I had to use the drinking water provided to bathe.

Happy customer. Wish I could get the wifi going.

We had a TERRIBLE experience at the Rest Motel. 1. Staff can't speak English and were not willing to use a translator App to assist us. 2. Staff came to make our bed, but didn't remove trash. We had to ask for extra toilet paper, they didn't provide enough or give us extra after room service. 3. A shower curtain would be a good idea, seeing as there are already a rail up for it, then the toilet wouldn't get wet when you shower. 4. Every night children were running up and down the corridor, shouting and slamming doors, even after 11pm. 5. Our last night, children was running down the corridors, shouting and slamming doors until 2am. 6. The electricity went off at midnight on our last night. In other words, no air conditioning during the night. We could not open windows, because the traffic noise would wake us up, seeing as the hotel is situated on the main road. Our phones and power banks couldn't charge during the night. This also meant that we didn't have hot water to shower in the morning before we left for our next destination. 7. When I went to reception the next morning at 6am to find out about the electricity and hot water, I had to call a few times before someone came from a back room, very sleepy. She wasn't very helpful and said that the electricity will be back on at 7am. We planned to leave before 7am to go to the station. So this was very inconvenient for us. We would NOT recommend this hotel to anyone.

Cozy room, comfortable beds, good shower in a very convenient location (close to the West Railway station). Staff couldn't speak English. A couple of restaurants and shops around.