Vienna International Hotel railway station Wuquan Mountain Park  branch

Vienna International Hotel railway station Wuquan Mountain Park branch Reviews

Vienna International Hotel railway station Wuquan Mountain Park branch

NO.417 West Railway Station Road, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
Vienna International Hotel railway station Wuquan Mountain Park  branch
Vienna International Hotel railway station Wuquan Mountain Park  branchVienna International Hotel railway station Wuquan Mountain Park  branchVienna International Hotel railway station Wuquan Mountain Park  branch
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Guest Reviews of Vienna International Hotel railway station Wuquan Mountain Park branch

9.6/10
Excellent
1396 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1396)
Positive reviews(1378)
Reviews with photos/video(146)
Friendly front desk staff(121)
Classy environment(108)
Easy to get around(96)
Delicious breakfast(63)
Parking difficult(40)
Perfect for business trips(22)
Close to train station(18)
Stayed multiple times(9)
Negative reviews(18)
Xiangqingburuouyu
Standard Queen Room
Stayed in Apr 2025
Business traveler
50 review
10/10
Outstanding
Posted on May 11, 2025
The overall hotel experience was excellent. From the moment I checked in, I could feel the hospitality of the front desk staff, who even upgraded my room. The hotel is located in Lanzhou's famous free scenic area, Wuquan Mountain Square. Transportation is convenient, with Lanzhou Railway Station just two kilometers east. The surrounding area is full of shops, making shopping, dining, and window shopping very convenient. Just north of Wuquan Mountain Square are three well-known beef noodle restaurants: Zhanguo, Sibohu, and Shejianjian. The room's cleanliness, facilities, and service were all commendable. The stay was comfortable, and the smart control system was also very good. The breakfast was delicious. I highly recommend staying here.
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6/10
Response from Property: Your comments are as beautiful as spring flowers, blooming in our hearts. Service and quality are our unremitting pursuit. Because of your support, we are what we are today. Thank you for every evaluation of yours. Our store will work hard to make you satisfied!
_WeChat261331****
Standard 2-bed Room
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 21, 2025
This is a newly renovated hotel with electric curtains, a robot washer and dryer, making laundry very convenient. The room was also very clean. The front desk staff were very helpful, and the breakfast was very generous. It's worth staying here and I'll be back next time.
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Response from Property: Thank you for your kind comments. It is our greatest honor to have your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again. Xiaowei will serve you wholeheartedly!
M305384****
Standard Queen Room
Stayed in Jul 2024
Family
39 review
3.2/10
Posted on Aug 25, 2024
The cleanliness is okay, and the service is good, but there are a few major issues for your reference: 1. The location is quite remote, with no parking available, so you have to park on the roadside, and the traffic police were issuing tickets in the morning. 2. Last night, after checking in and showering, the bathroom light broke and wouldn't turn off. I waited half an hour for someone to come, and they didn't fix it. It was past midnight, and they had to shut off all the lights in the room before I could sleep. It was a bad experience. 3. No one took responsibility for this incident or even offered an apology. Well, that's just how service is.
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Response from Property: Dear guest! Thank you for staying at the Vienna International Hotel Lanzhou Wuquan Square. The hotel is located in Lanzhou's Chengguan District, part of Lanzhou's old town. It's close to the city center, and free parking is hard to come by. We've partnered with a neighboring residential complex to provide paid parking for our guests. If you require parking, please contact us in advance and we'll do our best to coordinate a spot. If coordination is unsuccessful, the front desk will notify you immediately to avoid delays. Since you raised the issue with the facilities and service, we've been diligently working on improving all room facilities and service training. We hope you'll have a positive experience every time you stay at the Vienna International Hotel. Finally, we apologize again for the inconvenience this may have caused you. We wish you a pleasant stay and look forward to your next stay!
Hongjie 313
Deluxe Queen Room
Stayed in May 2024
Business traveler
24 review
10/10
Outstanding
Posted on Jun 11, 2024
I left something in the room, and the waiter took the initiative to contact me. Thank you very much! The breakfast was rich and the vending machine was very convenient. In short, the experience was good! Come on! I hope it will be better next time!
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Response from Property: The people of Vienna pursue perfection, constantly challenge industry standards, and constantly challenge themselves! We are not afraid of criticism and opinions. We will let our guests feel our progress every day through attentive service and continuous transcendence! We very much hope that you will come to Vienna again and feel our progress bit by bit, making your trip more perfect!
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Other
57 review
7.5/10
Posted on Jun 1, 2024
It is quite close to the train station. The building and rooms are much smaller than other Vienna hotels, almost becoming a "mini hotel". The facilities and environment are average, the service is not very good, and the breakfast is served half an hour later than other Vienna hotels. I have to catch a plane and have no time to taste it, so I have no say.
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Response from Property: Dear guest, Hello: I am glad that you have chosen to stay at Vienna International Hotel (Wuquan Square Garden Branch, Chengguan District Railway Station, Lanzhou). Xiaowei saw that you booked our deluxe king-size bed room, which is 32 square meters! ! I don’t know which room you stayed in. Xiaowei kindly reminds you that if you have any problems with the room during your stay, you can call the front desk and we will help you solve it as soon as possible. Xiaowei’s breakfast opening time is adjusted according to the guests’ dining time in the past three months, and the breakfast time will be adjusted later. We look forward to your next visit. Finally, I wish you: a pleasant journey!
D7901****
Standard 2-bed Room
Stayed in Apr 2024
Family
25 review
10/10
Outstanding
Posted on May 7, 2024
The breakfast is complete and the dishes are fresh. The hotel has considerate service and is a well-managed store.
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Response from Property: Dear guest: Hello! I am glad that you choose to stay at Vienna International Hotel. I was stunned when I saw your review! The hotel is located in a prosperous area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there are take-away boxes! Home is a safe haven, a cozy nest, and a warm corner. Home is where there is love. The hotel has always hoped to use its caring and warm heart to become the home away from home in your heart, and look forward to your next return home!
sallowaini
Standard 2-bed Room
Stayed in Apr 2024
Family
15 review
10/10
Outstanding
Posted on May 4, 2024
The room was clean and comfortable, with welcome fruit and breakfast. Branded hotels are so generous! There is delicious mutton soup bun downstairs, and the fruit at the morning market in Wuquan Old Street is super fresh and cheap. The specialty Ma's tongue biscuits are also available for takeaway, souvenirs are also available!
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Response from Property: No matter when, your praise is the best panacea for Xiao Wei. It has no pigments and no added preservatives. It will not expire. It inspires Xiao Wei to serve every guest attentively every day. The fresh and comfortable style and atmosphere, and the relaxing and comfortable bedding and bathing are the best services. If you like it, you must come again~ hehe!
Laowangtang
Standard 2-bed Room
Stayed in Mar 2024
Family
161 review
9.5/10
Amazing
Posted on Apr 30, 2024
The transportation is very convenient, and there are many restaurants nearby. It is just a bit noisy at night because it is close to the road. The room is very clean, the facilities are good, and the hot water is continuous and stable.
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Response from Property: Satisfaction is just the starting point, surprise and touching are the ultimate goals. We will keep working hard to do better, and hope that Xiaowei can become your loyal companion in the future journey. We look forward to meeting you every time~
M519614****
Superior Queen Room
Stayed in Sep 2024
Business traveler
176 review
2.0/10
Posted on Oct 21, 2024
The room is too small and the environment is very bad. It is the worst of all the Vienna hotels I have stayed in.
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Response from Property: Thank you for staying at the Vienna International Hotel and sharing your experience with us. We're deeply sorry that your stay didn't meet your expectations. This is our greatest regret. Your sincere feedback is a spur to our hotel's continuous improvement! If you don't like this room type, you can try another one next time. The hotel is located in the heart of Chengguan District, offering great convenience for dining, accommodation, travel, entertainment, and shopping. The friendly staff will escort you wherever you go. If you have any questions during your stay, please contact the front desk. We hope to earn your 5-star rating through our continued efforts! Welcome!
M29288****
Superior 2-bed Room
Stayed in Feb 2024
Business traveler
12 review
8.5/10
Very Good
Posted on Mar 25, 2024
There are many snack bars and supermarkets around the hotel, which is very convenient! The service is considerate, the lobby is equipped with various snacks, hot tea, and care packages, which is very considerate. The room is clean and tidy, and the price/performance ratio is very high. I will continue to stay next time
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Response from Property: I'm sorry that I didn't get your five-point praise. The Vienna International Hotel is a warm hotel. The hotel has always been adhering to the original intention of providing high-quality services to guests and providing the warmest service experience to every Wei friend. welcome next time!
Chaoma
Standard 2-bed Room
Stayed in Jul 2024
Family
15 review
5.5/10
Posted on Aug 12, 2024
The room I was assigned on the first floor was incredibly noisy, even though they said it was larger. At 12:30 a.m., a few people with children came in and made a lot of noise in the hallway. A little while later, someone rang my doorbell. Then there was the sound of running water. It was so loud that I didn't fall asleep until 2 or 3 a.m.
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Response from Property: Dear guest, thank you for choosing to stay at the Vienna International Hotel (Lanzhou Chengguan District Railway Station Wuquanshan Park). We sincerely apologize for your review. The rooms on the first floor are indeed larger than those upstairs. Your stay coincided with a group check-in that evening, and our front desk staff and security personnel promptly addressed the children's noise. We kindly remind you that if you have any questions during your stay, please call the front desk and we will promptly assist you. We look forward to your next stay. Finally, we wish you a pleasant journey!
D6030****
Superior Queen Room
Stayed in Dec 2023
Family
33 review
10/10
Outstanding
Posted on Feb 13, 2024
It's clean, the service is warm and thoughtful, and the location is easy to find. The breakfast is honestly average, but it's no problem to have a full meal. The floor heating in the room is very hot, which is a bit dry for us southerners.
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Response from Property: The happiest thing is meeting you. Xiao Wei will work harder to give you the feeling of going home. No matter how tiring life is, Xiao Wei is here waiting for you to light your way home!
niiikii
Standard Queen Room
Stayed in Dec 2023
Traveling with friends
3 review
10/10
Outstanding
Posted on Jan 8, 2024
Not bad. Good value for money. The room next to the elevator was given to me. There were people entering and exiting the elevator. It was a bit noisy, but it was okay. The breakfast was also good. The aunt at breakfast was very enthusiastic. After checking out, I wanted to store our luggage. The front desk also helped us store it. It was relatively close to the two night markets. The hotel is near Wuquan Mountain
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Response from Property: Thank you very much for choosing Vienna International. Your satisfaction makes us extremely happy. Your recommendation makes us extremely honored. Vienna can win your love. We know that only through unremitting efforts can we do better. , let more friends recommend it! Xiaowei will work harder to be more exquisite and surprising, and look forward to being a guest at Vienna International Hotel again
M252245****
Standard Queen Room
Stayed in Jan 2024
Other
1 review
10/10
Outstanding
Posted on Feb 24, 2024
Health: Everything is good, very clean Service: Very good, not bad
Original textTranslated by Google
Response from Property: No matter when, your praise is the best panacea for Xiao Wei. It has no pigments and no added preservatives. It will not expire. It inspires Xiao Wei to serve every guest attentively every day. The fresh and comfortable style and atmosphere, and the relaxing and comfortable bedding and bathing are the best services. If you like it, you must come again~ hehe!
smallfish0223
Standard 2-bed Room
Stayed in Nov 2023
Business traveler
20 review
10/10
Outstanding
Posted on Dec 25, 2023
The room facilities are very new, with small voice control, floor heating, and good air conditioning exhaust. The elevator swipes the card and the food delivery robot delivers the food. Safety and security. It is convenient to travel and there are all kinds of morning markets nearby. The hotel's breakfast is rich in variety and nutritionally balanced.
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Response from Property: Dear guest, hello, thank you for your love and recognition of Xiaowei. Xiaowei has been working hard to create a warm and comfortable stay experience for travelers, and we hope that we can add joy and touch to your vacation. The hotel looks forward to your stay again!