Exe Las Palmas Reviews

I've been here before, nice hotel, friendly staff, enjoy coming here

The hotel is quite well located. The correct breakfast. Good rooms. Short cafeteria hours.

Good location and better service, facilities that could be improved, comfortable bed and cleanliness

When we booked the hotel it iI requested a double bed so when we checked in it was two singles so I spoke with reception and they said we could swap tge following day, I then asked about the coffee machine not being in the room as stated and was advised that had changed but could get a cup from the restaurant when open. The following day our room was changed to a lower standard than before and the double bed was two singles pushed together with a double sheet and faulty windows whistling all night. The free water we had to ask for every night and on the last night the receptionist refused saying we weren't entitled! I explained it was on my booking and he simply replied rules have changed and wanted my room number to charge us. I went back to our room so annoyed over a fifty cent bottle of water so returned showing my booking and he said he would remove the charge off the room. What a shame little things can ruin a stay when they profess to be 4 star when in reality probably only 2 star.

Stayed one night when our flight was cancelled. Clean and comfortable. Reminds me of a premier inn but no kettle in room. Lovely strong shower. Beds comfy. Air con good. Staff friendly. Breakfast was good. Mini fridge but dont know prices. Didnt look at the rooftop pool.

Just back from a week's stay at this delightful hotel. Staff were tremendous especially the welcome you got each morning from Vanessa and the friendly/helpful service provided by Irene on reception (including booking a car hire). Hotel is perfectly located for the beach and of course their lovely roof terrace afternoon. Breakfast provided excellent choice with good quality fayre. All in all would happily return to this hotel. Many thanks Raymond

Exe Las Palmas has great service and the rooms are spacious, very clean and tidy. It’s simple but great on a budget for a couple of nights.. Staff are lovely. I would say technically 4.5 stars as you don’t get coffee / tea facilities in the room. But you do get a fridge. Shower is powerful and large

Close to the beach and to the square. Bus no 1 brings you to the old town, taxi there 8 euros, walking there takes an hour in busy streets. Nice roof terrace. Room was clean and beds were good. No view, as the streets are narrow, unless you are on the top floor.

The hotel is in a very nice location, not much better you can hope for. Rooms we're big, thats a plus, a bit outdated and the cleanliness wasn't the best. There was a little trash here and there in the corners. The beds werent the greatest a bit hard and old. They dont chance the sheets often, i think we had the same whole week. Little bit noise from the streets, if that bothers you. The old air-conditioning machine noise was very loud and annoying we kept it off at night. The roof terazze was great for relaxation. Bar closes really early thats a bummer. Pools were average nothing fancy, does their job. In overall we would say hotel is more like 3 star not 4. Litlle modernisation to the hotel and better cleaning would give this a 4 star.

Great location. Many resturants nearby. We had a great stay. Friendly staff.

Excellent hotel, big, clean, efficient, great location - would definitely recommend.

Fading. Could be 5 stars but is only 3.5. The staff are nice but the main reason we used to stay here was the pool. However that now does not open until 12..or later some days and it closes at 7pm. Therefore on arrival it was closed and on check out day you cannot use it at all. The bar has no draught beer...just a few bottles and closes at 4 pm. Many people were trying to order during those times but nobody was there to take their orders. Sat and Sun there were 30 people plus on the roof until 8pm and wanted to spend their money but could not! Madness. Some days there was a life guard sitting by an empty pool and other days when the pool was busy..no lifeguard. The Aircon works but is noisy. The TV is an antique and most channels do not work. There was a heatwave but you get one free water each on day one but no more than that even if you pay for 7 or 14 nights. Wifi works but you have to login everyday. Hotel is in a great place but Las Palmas is noisy, dusty and a little fragrant at times! If the main company, Eurostars would look afresh here and spend some money on a refresh then this could be a 5 star. Until then we will stay elsewhere, most probably.

Very noisy, had a room towards the harbor and it’s like living on the highway

Breakfast Standard. Near to beach and town.