Holiday Inn Express LAS VEGAS-NELLIS by IHG

I strongly advise against staying at this hotel due to its extremely poor service and remote location. My experience was so unpleasant and unsettling that I decided to switch to another hotel after just one day.

There was no lighting over the mirror in the bathroom. Very hard to put makeup on. Finally use a flashlight that helped a little. I know it's in the middle of reconstruction but i think they should put some light over the mirror.

I felt room was neglected. Rude front desk person. cockroaches and insects, attaching photos. Smell was so bad like pee and construction mix. Air conditioner was like generator.

The room we were put in , I don't think it had been cleaned in a very long time. The carpet was ripped up and soggy we had to wear our shoes the entire time. The shower was so gross I did not take a shower. I have photos. The ceiling was stained the walls were stained. It smelled terrible . We did get moved to another room but it had no heat and at times no Hot water. It was not the girls at the front desks fault. The hotel manager needs a course on hospitality and customer service. We came in from Alaska very disappointed . I stay at Holiday Inns all over the country this was the WORST place I've ever stayed in.

The room had no hot water. The lights flickered. The bed mattress had no support and left my back needing a chiropractor.

TV, refrigerator, phone, not in working order. No one available for assistance. Homeless man sleeping in front of side, front door.

WE NEVER STAYED HERE AMEX WILL NIT PAY THIS HOTEL