Mandalay Bay Resort and Casino

We booked Mandalay Bay but were given a room at W, which was lovely. We had a really spacious suite with two queen beds, a separate living room, two toilets, a bathtub and a separate shower. Unfortunately, we had an issue with the bathroom as the bath water started coming through into the shower area and the shower drain was blocked, which resulted in some of our clothes getting soaked. However, the staff handled it really well and moved us to another room within minutes, so no complaints about how quickly it was dealt with. I asked if they could complimentary wash a couple of tops and shorts that had got soaked, which they weren’t able to do, but they did offer us a $50 food and drinks credit instead, which was appreciated. There is a free tram that takes you to Excalibur until midnight, which is useful, but from there it’s still around a 20–30 minute walk to Planet Hollywood and the more central part of the Strip. Overall, the hotel and room were lovely and the staff dealt with our problem quickly, but personally I wouldn’t book again purely because of the location. I would prefer to stay somewhere more central on the Strip next time.

This review is for people who come to Vegas and select this hotel for whatever convention is going on nearby. First of all there is no breakfast as you would expect, instead you should figure out yourself in nearby restaurants that are not ran by the hotel, gets very crowded in the mornings and it is not buffet and not cheap at all. Second is the drinks and amenities in the room: sensor activated, if you pick it up and don’t open then put back - they still will charge because you picked it up and sensor activated, this is just grinding money on customers mistakes - what if there are kids in the room and took one by mistake? Fridge is full of paid drinks and snacks and you don’t have space to store your food bought elsewhere, like yogurts, instead they offer you a fridge at the reception, which is not close at all. Overall this hotel is overpriced, full of smoking people on the ground floor in the casino. In addition check-inns are very busy in the afternoon and lines can take up to 30 minutes. One small bitter taste was when I came to a free receptionist to ask a question about where are food deliveries are, before even asking my question I was met with a annoyed phrase “I am not doing check-in right now so go and find someone else”, this behavior is just unacceptable for such an expensive hotel!

The hotel had absolutely no service, the check in queue was soooo long and slow. The worst thing is there’s a dog barking non stop in the room right opposite to us, when I called customer service they said they will send someone to check it up and if the dog doesn’t stop barking they will throw them out. The literally used the words “throw them out”. Obviously it was a lie, we were there the whole evening no one came to check on the endlessly barking dog. The noise was non stop , never thought paying to a five star hotel means we can’t even rest properly. It was the worst experience ever!

Hotel staff was amazing walked us up to our room made sure everything was great. Room had a view of the stadium. The pools were amazing he had a great time will be going back soon.

Perfect hotel for family fun! ☀️🏖️ This hotel has it all—a beach, lazy river, pools, and the Shark Reef Aquarium. 🦈 My kids had an absolute blast and never ran out of things to do! ❤️ #FamilyVacation #VegasFun