Overall, a pleasant experience but a few things should be noted Pros: we were able to move our reservation without penalty when a family emergency arose which was appreciated. The views are amazing! It’s the only lodging / resto inside the national park and so to wake up with views of Cotopaxi is just pretty darn special. Also the fresh bread (only for breakfast) is delicious and there is wifi in common areas (though can be a bit slow when others are using as well). We were able to book the horseback riding adventure (1 hour) and pay for everything at the end. Also, if you’re a foreigner, you can ask them to take off the IVA at least for the lodging portion. Loved that someone came to start the fire around 5:30-6pm every evening which kept the room nice and cozy. Cons: a bit outdated and found some hairs in the shower drain upon checkin. Towels are a bit sparse and overall, it’s more rustic vibes so if you’re looking for fancy, this is not the place. We stayed in the VIP house which you share with other rooms and so the common areas can get quite loud (already lots of talking at 7am since each room houses 5-8 ppl) so I would consider that if you’re sensitive to noise is to get a room or cabin that is separated from others. Also ask how many ppl are going on your horseback riding tour. We ended up on a tour with 20 other ppl and it wasn’t very peaceful since they were screaming at each other for photo ops and pics and so took away from nature. I’m not a horse person and so can’t attest to the health or welfare of the horses. They seemed ok to me but next time will book a private tour so can enjoy nature and maybe learn more about the park and how to properly ride a horse. Also since it’s inside the park, you MUST get into the park by 4pm and so it limits evening activities if you wanted to have dinner outside or use other services. So just something to note. Overall, the resto seems like a big stop for a lot of tour groups coming in and out of Cotopaxi. You can drive yourself to the parking lot of the Refugio and hike from there. If you’re looking for convenience and want to be inside the park, this is the spot for you. If that’s not important, I would suggest booking at other places just outside the park where they also offer spa packages and a wet/dry bath area to relax after a day in the mountains. Customer service was good though we speak Spanish and so cannot attest to their English speaking abilities.