Ibis Lausanne Centre

Facilities & Cleanliness: Rooms are described as clean, comfortable, and well-maintained, with some noting modern amenities. While facilities are basic (e.g., no mini-fridge or kettle), the overall environment is satisfactory, and cleanliness is consistently praised.(based on 36 reviews)

⭐ 1-Star Review: Worst Hotel Experience – Avoid Ibis Lausanne Centre This was honestly one of the worst hotel experiences I’ve ever had. The customer service at check-in was shockingly bad. The staff were rude, cold, and clearly uninterested in helping. Instead of welcoming guests, they behaved as if every question was a burden. Absolutely zero professionalism. When I tried asking for assistance later, the attitude only got worse — unfriendly, dismissive, and completely unhelpful. It’s unbelievable that a hotel operating under an international brand can offer service this poor. To make it even worse, the room was stuffy and uncomfortable, with no proper ventilation. For what they charge, this is unacceptable. Ibis Lausanne Centre seriously needs to retrain their staff and improve their standards. I strongly advise others to stay away — there are plenty of better options in Lausanne. This hotel is not worth the frustration.

Located in a convenient transportation place from Lausanne Garre Station, it was so good to travel to Montreux and Vevey, and all the hotel staff had a kind service mind, so I had so much fun during my stay.