Ômage Hotel, Montreal Laval, a Tribute Portfolio Hotel

The room features a modern design with a pleasant ambiance and is overall very clean and comfortable - just as one would expect from a Hilton branded 4-star hotel. However, I would like to highlight the absence of a proper kettle for Tea Drinkers. As tea enthusiasts, we found it inconvenient to boil water using the coffee machine, as the water carries a noticeable coffee taste and aroma, which affects the flavour of the tea. Additionally, there was no hot water dispenser available in the common areas on each floor. Providing a small electric kettle in each room would be a simple yet meaningful addition to accommodate all beverage preferences. Otherwise, it may not be appropriate to provide tea bags in the room minibar. I hope this feedback is helpful in your ongoing efforts to improve the guest experience.

The hotel had re-opened as a different hotel a day before we arrived. No one cared to inform us of this. I had prepaid via *******, only to notice that the hotel also charged me for my stay.

There were young hockey players everywhere - slamming doors, banging on doors, yelling, acting like the pool, hot tub and gym belonged to them. My stay consisted in enduring all of that and not enjoying my room nor the amenities.