Best Western Laval-Montreal

Everyone was incredibly nice and accommodating.

Very clean, and the personnel are very friendly even the breakfast location was very well organise and very clean.

This was a good choice for our recent family business trip, a one night stay in the Montreal area. We liked the location, it was convenient for what we had to do, although the restaurant choices were not that close by. The hotel itself is in good condition, and the staff did a good job in meeting our request for a room for seniors with limited mobility. What we did not know is how far the breakfast area is from the main lobby and elevators. The breakfast was quite tasty and well stocked although there was no decaf coffee available while I was there. The room was spacious and the beds were super comfortable, no extra chair in the room which would have been nice. All in all, we would probably stay here again if we are in the area.

I must say that I was very happy about everything at the hotel. I think the only issue for us is that there was only breakfast served at the hotel. It would be better if there was a restaurant for meals to be served throughout the day..very clean property and helpful friendly staff.

NO CARPET! It’s rare nowadays to find a hotel without carpet! Best Western is different and this is good! I LOVE it! I breathe odorless and clean air! Complimentary breakfast is also very convenient

We were sleeping and from the noise , screaming, running of the kifs the door of the room opened, the breakfast is very poor, and the rate was very expensive i paid almost 600 for 2 nights, i left and moved to another Hotel!

When we checked in the staff asked if we want housekeeping and I told her no then before we left the front desk I repeated it that I don’t want a housekeeping. The next day we went out to sightseeing all day, when return we saw 2 police in the front desk so continue walking to my room when I opened the door the bed was fixed and the other is not, the bathroom was refilled a soap only so I got upset. I went back to the front desk and it’s a different staff and the 2 police still there so she told me to wait until they’re gone. I complained about what happen and she was so rude as in very rude! She told me to wait tomorrow until she’s back in the front desk so I asked for the supervisor and told me that her supervisor can’t do anything . I mean this staff need to go back in training she is not thinking. Anyway next day I complained again in the front desk luckily it’s different staff again and the supervisor was there. So I told her about what happened and she apologized about what happened. Supervisor was professional but other staff was unprofessional need to be trained or replaced.