Resothel Group

How sad this hotel is, we arrived late around 11 p.m., the receptionist is outside smoking and takes his time to give us the keys to the room. Once in the room the air conditioning is more than discreet impossible to increase the ventilation or the letter visibly colder I was unlucky my colleague had a fully functional air conditioning. This being difficult to fall asleep with the incessant comings and goings of the neighbors on the floor and the almost total absence of sound insulation you end up falling asleep at 1am. The breakfast is plentiful and served quickly by the person on duty that day, all with a smile, it's a pleasure but again for a 3 star the bucket in the middle of the room which collects the water flowing from the ceiling is a real task .

I had requested an invoice that same evening, the person in charge of reception still did not provide it to me for my stay on July 12 in the name of Cognard... I'm waiting for you to send it to me by email

Superb stay in this hotel, the person at the reception very friendly, smiling, rare these days, and gives good advice. I would come back without hesitation

we didn't have hot water all weekend!!!! we changed rooms 3 times in 2 days INADMISSIBLE!!!! we didn't even have the bathtub even though we had reserved it

Prices at the head, on average the rooms are 70€ on the internet, arriving at the hotel a sign indicates between 139 and 199€ and we pay 120€. Observations upon arrival in the room: the bathroom handle is broken and does not close, the pillows do not have cases, the room does not have a smoke detector. Conclusion, the hotel managers know neither hygiene nor safety laws. And I'm not talking about the non-existent "insulation", you can hear everything that happens in the corridors and the next rooms, upstairs or downstairs. Then comes the worst: At 5am we are woken up by 2 drunk people who are in our room, they apparently got on the wrong floor but their card opened our door! With the amount of traveling we have done, we have never had such a traumatic experience. My husband goes directly to the reception to inform the hotel who apologizes and does not understand, people present in the hall also testify to the same situation some time previously. After explaining again to the receptionist in the morning, she assured us that we would be reimbursed. Still no refund, my husband contacts the hotel manager who tells him that this story is impossible and that we should file a complaint and “get ****ed”. I'm ashamed for her!!! It pisses me off to see such dishonest people, we didn't sleep the rest of the night, we replay what happened and she dares to make us look like liars. So we are going to do as she advised us... File a complaint!

Although upon my arrival, I was informed that the hotel was under construction, and that no reservation was possible, (what a surprise!) I was still given a room. The bed was comfortable enough, but the TV didn't work, no wifi either. The stay went well, nothing dramatic, but nothing exceptional either.

You are given the pass to access the basement parking at least 2 floors, and there you look for the elevator but there is none. Oh if you find one that takes you to the building next door. We are lost!!! With suitcases and a husband who has difficulty getting around....

I was disappointed: no parking space on the street. the cushion covers very worn. While I was having breakfast, cigarette ash fell on the table.