Tru by Hilton Lehi

The pool was very cold, not heated, never have I stayed at a hotel that had an indoor pool that was that cold. We chose your location because we were including our grandchildren for a vacation which part was to swim with them. It was too cold. This was also noticed by all of the guests that we talked to who only could use the jacuzzi since it was heated. I had told the staff through text when they asked how my stay was and they said that is standard, and they only heat to a certain level. I later asked if they could get approval for us to swim at one of their sister hotels and they said that was not possible unless we were staying at their hotel. I was in the hotel business for 5 years with Quality International so I am used to situations like this. Since we were staying multiple days I was asked if I wanted my room made up each day and I said yes, 1st day it was not done, and I had to ask and it was not done until 5pm.

They charged a $25 early check in fee which is ridiculous. The room had a dispenser down in the shower and the lotion dispenser was empty in the bathroom. The worse part is that they did not have ESPN and the FOX network available on TV. We were staying there so we could watch the Fox News network and a game on TV and missed them. The desk clerk could not tell us why the stations were not on tv and finally told us the motel changed packages and went with netfix and that we had to pay to get those stations. I have stayed there a lot but will likely not stay there again. Thanks

The beds were not comfortable, the water pressure was poor, breakfast not stocked properly and the pancake maker didn’t work. Rooms were small. No amenities. I would pick somewhere else next time.