Hotel Saigerhöh

Friendly staff especially at the reception. The room outdated but clean and spacious enough, there’s even a walk-in closet. Lack coffee and tea maker in the room as well as slippers, you have extra to ask to borrow them. The bed sheets are not breathable and the pillows were not comfortable. We were assigned to the farthest room, maybe because we were booking @ booking. com but the panoramic view was nice. The Spa was good but small and crowded. The outside was the best part, it’s panoramic is top. Breakfast and dinner were good. Great variety of cold cuts, cheese and fruits t breakfast and eggs are fresh made to ordered you like. Overall, it’s a nice place to unwind and spend a relaxing weekend.

Fabulous location. A very warm welcome. We only spent one night, but we had dinner which was excellent, the staff were friendly and attentive. We didn’t have time to use the spa, but did swim before breakfast. The pool was clean and warm. We didn’t try the outdoor pool as it was raining. The breakfast was plentiful and delicious in a warm and quiet dining area. Our room was large, clean, separate seating lounge area, good sized balcony (beautiful views across the valley) and a separate dressing area with lots of hanging space for clothes. The bathroom was ok but the shower cubicle needs an update and repair. The bed was two singles pushed together. The whole hotel is quiet, clean but probably needed a general update, carpets looked worn.

Was our first visit To the Schwarz Wald and decided for a hotel with outside pool, was going to be excellent weather. Arrived at the hotel where we immediately received a welcome drink and a small guided tour. Young staff but well trained and very friendly. Room was nice, ground floor, garden view with outside terrace including seats. Some further highlights: Amazing breakfast with large variety of fresh fruits, cheese, eggs all you can eat, heated outside pool must cost a fortune to heath, dinner was brilliant, compliments to the cook and team, older Turkish waiter is also very friendly. Well all staff is friendly, surely the lady in charge in restaurant but also the lady on the reception, thanks for coffee at 7.30 in the morning. Evening menu always nicely balanced. Lowlights, noting I can think off. Extremely nice place.

This is a very nice hotel as far as location, views, setting, interior decoration, installations, pools, restaurant, friendly staff, bar, service, parking lot and amenities are concerned. It is expensive, this is why we find the following two aspects fatal for our holiday experience: - Every experienced hotel manager should know that arriving travelers want to be in their room as quickly as possible, certainly if they have checked in in advance. That is why they check in in advance. In this hotel, some self-proclaimed expert must have decided that arriving guests should wait in the bar for 35-40 minutes (ok, with a ‘welcome’ drink) until the group is big enough to offer them a tour of the hotel. This is just such a big mistake. Make sure everything is signposted in due order, let clients come down to the bar as soon as they are settled in, offer all the guests a free tour half an hour before dinner etc: enough solutions to think about. But I have never been so frustrated in my entire life when staff refused to give us the key to our room upon arrival for this stupid reason. - Secondly, a dinner service that takes two hours might be fine the first night, but after three days it gets very boring. Especially when you see that another table that had arrived half an hour later is being served fifteen minutes earlier than your own table. Second reason that made me infuriated. Two reasons for me to never visit this hotel again, despite its many good qualities. Some other aspects amenable to improvement are: - There is no air conditioning in this hoteL Very important for clients to know in advance. - The wifi was very weak and not really functional. - The electric charger for vehicles in extremely slow. - The dinner choice has to be given during breakfast. How should I know (and remember!) what I want to eat in the evening?