My first time staying at a Hilton and it was absolutely amazing!!! I'm only writing this review now because after staying at Atour and Quanjihotels these past few days, I can really appreciate the contrast. Hilton's service and attitude were by far the best. The staff were proactive, always smiling, and never shied away from resolving issues; they took responsibility and found solutions. I had a pimple patch stuck inside the wardrobe in my room, which was admittedly hard to spot. After I informed the staff, they not only offered to re-clean the room but also sent a fruit platter. The most surprising thing was that upon check-out, they even gave me extra cookies and some merchandise! My apologies again, as I've encountered similar cleaning issues at Quanjihotels and Atour before, but they usually offered no real solution, just a verbal apology or a quick re-clean, and I felt their overall attitude was just so-so! The breakfast was also pretty good, and my stay was very pleasant. They even upgraded my room for free and didn't bother me for a good review after I left, unlike other hotels that often send messages asking for one. I will definitely prioritize staying at Hilton in the future!
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