The hotel is quite new, and the room is spacious with decent cleanliness. However, on the day of check-in, the front desk staff seemed "quite busy." While we waited to check-in, they were completely engrossed in their own tasks. We patiently waited, and then the staff member who was supposed to help us turned their back to reply to a message on their phone. I couldn't help but ask if our check-in was complete. Only then was I told that another male staff member had taken over and was processing it. Throughout the entire process, there was no communication or updates, which is completely different from my previous experiences with Quanji hotels. I felt neglected, but I'm not a demanding customer, so I don't mind too much; I'm just providing an honest review. The male staff member who eventually helped was actually quite good; you could tell he was new but very polite. I hope they improve and get better!
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