Park Inn by Radisson Leuven Reviews

Response from Property: Dear Timothy, Thank you for this kind review. We are delighted that you appreciated our helpful staff, efficient check-in process, and the hotel's proximity to Leuven station, restaurants, and the city center. Our team takes pride in providing exceptional service and ensuring our guests have a seamless experience from the moment they arrive. We look forward to welcoming you back in the future. Best wishes, Andra, Front Office Manager

Response from Property: Dear Claus, Many thanks for your feedback. We are delighted that you found the cleanliness of our hotel to your satisfaction and that our breakfast offerings met your expectations. It is always our aim to provide a comfortable and enjoyable experience for our guests. However, we apologize for the inconvenience regarding the air conditioning in your room. We strive to ensure a comfortable stay, and we understand how important a well-regulated room temperature is. In cases where the climate control system does not meet our guests' preferences, we offer individual fans and heaters at reception to provide immediate relief. We also regret to hear about your experience with our reception staff. We pride ourselves on our customer service and regret that this was not reflected in your interaction. We will address this internally to ensure our commitment to guest satisfaction is consistently upheld across our team. Finally, we hope that the central location of our hotel proved convenient for your visit to Leuven, bringing the heart of the city and its attractions within easy reach. Our proximity to the central station and the vibrant city center is something many of our guests appreciate. We do hope to welcome you back for an improved experience. Best wishes, Andra, Front Office Manager

Response from Property: Dear Guest, Thank you for reviewing your recent experience. We are delighted that you appreciated the strategic location of our hotel, our immaculate and cozy rooms, and the quality of our breakfast offering. It is wonderful to know that you found our hotel to be an ideal choice for solo travelers exploring the enchanting city of Leuven. We hope to have the pleasure of welcoming you back in the future. With best wishes, Andra, Front Office Manager

Response from Property: Dear Guest, Thank you for your kind review. We are thrilled to hear that your stay at Park Inn by Radisson Leuven was a success. We are delighted that you enjoyed the tranquility of our hotel, found our location to be convenient, and experienced the attentiveness and helpfulness of our staff. It's wonderful to know that these aspects contributed to a peaceful night's rest and a positive overall experience during your business trip. We will be happy to welcome you back in the future. Best wishes, Andra, Front Office Manager

Response from Property: Dear Geeta, Thank you for your feedback. We regret to hear that your experience with the replenishment of amenities did not meet your expectations. Our team strives to maintain high standards of service and we are sorry this was not reflected during your stay. We apologise for any oversight and will reinforce our procedures to better serve our guests. We hope to welcome you back in the future. Kind regards, Andra, Front Office Manager

Response from Property: Dear Moyra, Thank you for taking the time to share your feedback with us. We are delighted to hear that your interactions with our team were met with the highest standards of friendliness and assistance, and that the overall quality of your room contributed positively to your stay. Furthermore, our central location is indeed one of the aspects that we are very proud of, and it's heartening to know it served you well during your visit. We have taken note of your observations regarding the hallway maintenance and would like to assure you that our commitment to offering a well-maintained environment is unwavering. We continually strive to improve our facilities and appreciate you bringing this to our attention. Nevertheless, it’s gratifying to learn that your request for an extra pillow was promptly fulfilled, highlighting our dedication to accommodating our guests' needs. We eagerly anticipate the chance to welcome you back to Park Inn by Radisson Leuven for another pleasant stay. Warm regards, Andra Tiuca, Front office Manager

Response from Property: Dear Nishant, We are delighted to hear about your wonderful experience at our hotel. It warms us to know that our team was able to contribute to the joy of your anniversary celebration. The fact that you appreciated the complimentary champagne and recognized our team's dedication to service is truly gratifying. Celebrating such a significant occasion with Park Inn by Radisson Leuven is an honor, and we are thrilled that we could make your stay memorable. We eagerly await the opportunity to welcome you back for future celebrations or getaways. Warm regards, Andra Tiuca, Front office Manager

Response from Property: Dear Willie, Thank you for taking the time to provide us with your feedback. We are delighted to hear that our strategic location near the Leuven station and the comfort of our rooms contributed positively to your experience. Our team is also pleased that our complimentary high-speed Wi-Fi and the convenience of the work desk met your expectations. However, we regret that our corridors did not leave the same positive impression and want to assure you that we are continually looking into ways to enhance all areas of our hotel. While we do not have information on any planned renovations for the corridors at this time, we maintain our commitment to providing a welcoming environment throughout. We're glad that the breakfast offerings and the attentiveness of our staff made a good impact on your stay. Furthermore, we are proud that the efficiency of our check-in and check-out processes added to the ease of your experience with us. Your mention of our comfortable beds and simple yet functional amenities is much appreciated, and we're always striving to deliver a pleasant stay for our guests. As we strive to maintain the highest standards, your feedback is invaluable in our ongoing efforts to enhance our guest experience. Thank you for choosing Park Inn by Radisson Leuven. We hope to welcome you again. All the best, Andra, Front Office Manager

Response from Property: Dear Guest, Thank you for your kind review. We're thrilled to hear you found our location convenient for your needs, and we pride ourselves on our central position which offers easy access to Leuven's main attractions and public transport. Our team is delighted that you recognised their efforts in providing excellent service; we always strive to make our guests feel welcome and well cared for. Additionally, we're pleased that the cleanliness of our hotel met your high standards, as our housekeeping team works diligently to ensure a spotless environment for our guests. Your comments on the sleep quality and comfort of your room are greatly appreciated, and we're glad to know that our extra comfy mattresses and soft white linen bedding contributed to a good night's rest. We hope to see you again in the future. Best regards, Andra, Front Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our convenient location near the train station and enjoyed our friendly staff, breakfast, and bar offerings. We take pride in providing a variety of food and drink options, including a selection of Belgian beers. We apologize if the room size and bed configuration did not meet your expectations. Our rooms are designed to maximize space and comfort, and we offer different room sizes to cater to various guest preferences. As for the separate duvets on the king bed, this is a common practice in some European hotels to provide individual comfort for guests. We understand that the hallway lighting and bathroom setup might not be to everyone's taste, and we appreciate your feedback as it helps us improve our services. We hope that you will consider staying with us again in the future. Kind regards, Andra Tiuca, Front office Manager