I requested and was given a "smoke-free" room. The room had a very strong smell of smoke, a shower that did not work, dirty cabinets, and holes in the bathroom ceiling. The night staff told me he could not give me another room because I did not bring these concerns to him within 15 minutes of checking in. (I was still in the lobby at that time while other family members were checking in.) I did get a different room the next day, but this room had stains in the bathroom ceiling from water damage to the room above.