Shangri-La Hotel, Lhasa

My stay at the Shangri-La Hotel in Lhasa was absolutely impeccable from start to finish. Every detail, from the airport pickup to daily living, dining, and transportation, showcased professionalism and warmth. I highly recommend it to anyone visiting Lhasa! The airport pickup service was punctual and attentive. The driver was calm and professional, ensuring a smooth and comfortable journey. Throughout our trip, the hotel arranged a dedicated driver to take us to Jokhang Temple and Potala Palace. The routes were well-planned, the driving was steady, and he waited patiently, allowing us to easily visit these sacred sites without any worries. I must give special praise to our butler, Zhixi. His service was incredibly meticulous and he anticipated our every need. From guiding us during check-in and offering itinerary suggestions to providing tips for high altitude, he followed up attentively throughout, always responsive to our requests. He handled every small detail with such care and thoughtfulness, making us feel completely at ease. The dining experience at the restaurant was excellent. The dishes were varied, delicious, and of high quality. A special thanks to Dekyi Wangmo for her exceptional care. Her service was warm and attentive; she proactively anticipated our needs, from taking orders to refilling tea and providing thoughtful details. The dining atmosphere was cozy and pleasant, and we enjoyed every meal thoroughly. This was especially helpful for us who experienced some altitude sickness. Standard hotel services were also top-notch. The rooms were clean and comfortable, and the staff were humble, courteous, and responded quickly. Whether it was helping with facilities, addressing requests, or providing temporary assistance, they were efficient and warm, truly making us feel at home. From airport transfers and butler service to restaurant care, the Shangri-La Hotel's exceptional dedication protected our entire journey, making our high-altitude trip warm and smooth.

The room was clean and tidy, and the bathroom amenities were high-end. Anything I needed was delivered with just a phone call. The room also had a medical nasal oxygen machine and a humidifier. The absolute best part, though, was that the hotel had a medical room with a doctor on duty 24 hours a day! The doctor was incredibly skilled. I was suffering terribly from altitude sickness and a high fever, but after the doctor's treatment, I was completely fine the next day and able to go straight to Yamdrok Lake.

The Shangri-La Lhasa is conveniently located diagonally opposite the Tibet Museum and very close to Norbulingka, with Feng Xiaozhang Hot Pot nearby. The accommodation is clean and hygienic, the staff are warm and professional, and there's even an oxygen concentrator in the room. It's definitely worth a stay.

Out of all the hotels we stayed at during our 8-day, 7-night Tibet trip, the Shangri-La Lhasa was by far the best. Besides its beautiful Tibetan-style decor, what truly saved our trip was their medical room. We experienced severe altitude sickness on our second day. The hotel's medical room is staffed 24/7, and the experienced military doctor there provided us with treatment. Although the IV drip and oxygen were a bit pricey, the medicine worked wonders! The next day, all my altitude sickness symptoms – headache, weakness in limbs – were gone. We were able to smoothly continue our journey to higher altitudes like Mount Everest Base Camp. That medicine was truly miraculous!

This is my second time staying at the Shangri-La in Lhasa. The service is excellent, and the breakfast is abundant and delicious. They even gave us complimentary water and dessert. I'll definitely be back!

My second stay here, and it's just as warm and familiar as I remember. The service is thoughtful and welcoming. Lhasa winters are incredibly dry, so returning to Shangri-La feels like coming home. The food options are also very diverse. I'll definitely be back!

Amenities: ******* characteristics. "Ping" An Xi Le Welcome Gift: When in Tibet, the hotel ensures fresh fruit daily, which is fantastic! 👏 Cleanliness: Good. Environment: Good. Service: On point. Every time I come to Lhasa in the future, I'll stay here. It's super convenient for getting around!

Stayed at Shangri-La Tibet for 3 nights. Michael and Pema handled our check-in, they were very warm and attentive, and even managed to get us a room with a view of the Potala Palace. The room had humidifiers and an oxygen bar, which made us feel at ease as first-time visitors to Tibet.

The "Ping" An Xile welcome gift included fruit. The hotel has an infirmary, which is reassuring for those who come to the plateau on short notice (in case of sudden altitude sickness). The cost of 780 [yuan] is a bit high, but medical staff are available 24 hours a day. The front desk service was good, and the room service was excellent. However, there was a smell of yak butter in the room, which might be unpleasant for those who don't like that kind of scent. The room was very spacious with a lot of Tibetan-style decor. Breakfast was poor and not recommended.